LensCrafters - Optician

pstrongRequisition ID: /strong923374 brstrongStore #/strong: 000454 LensCrafters brstrongPosition:/strongFull-TimebrstrongTotal Rewards: a href=https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US target=_blank rel=noopenerBenefits/Incentive Information/a/strong/pp /ppLensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. brEverything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. /ppAt LensCrafters, we want every person who enters our doors to feel our passion for care. And thats why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. /ppLensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. a href=https://www.linkedin.com/company/essilorluxottica/posts/?feedView=allDiscover more by following us on LinkedIn!/abr /pp /ppstrongGENERAL FUNCTION /strong/ppThe Optician delivers the brand value proposition amp; helps establish LensCrafters as the premier destination for all vision needs within the community.  Creates exceptional value in the lives of customers by delivering legendary customer service amp; perfectly crafted high quality eyewear which exceeds our customers’ expectations. /pp /ppstrongMAJOR DUTIES amp; RESPONSIBILITIES/strong/pulliGreets all customers with a warm welcome right away, exchanges names, amp; ensures they know what to expect. Shows urgency in providing service to customers amp; satisfying their needs./liliCustom fits glasses amp; precisely places prescription in lenses./liliActs as a leader in optical acumen that provides a voice for associates./liliTakes amp; records measurements, adjusts or fits eyewear correctly, thorough amp; exact in details; ensures finished eyewear meets standards amp; customer requirements./liliAttracts new customers./liliExplores the needs amp; priorities of customers by asking open ended questions./liliIs attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions amp; identifies special needs, consults with Optician as needed./liliAssists co-workers with difficult or complex areas of product needs amp; prescriptions./liliUtilizes store tools amp; adheres to Brand Store Commitments./liliPerforms work accurately amp; thoroughly utilizing all technology despite time pressure amp; customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features amp; benefits of various lenses amp; frames using appropriate tools. Reinforces customers’ final selection./liliAnticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems amp; ensures customers are satisfied amp; expectations are exceeded. Acts quickly for resolution. Partners with management as necessary./liliPossesses the ability to multi-task, prioritizes amp; manages time with competing priorities./liliCommits to delivery date amp; time, seeks feedback amp; asks for referrals./liliStrives to achieve exceptional results on Brand KPIs amp; competencies./liliPresents, celebrates amp; educates at pick up./liliTakes pride in store appearance, shows initiative to keep store clean, attractive amp; organized. Secures amp; protects company assets in your control./liliInforms management of safety opportunities; demonstrates safe work practices./liliPossesses a “can do” spirit amp; strong drive for results; self-motivated with a desire for continual learning amp; improvement./liliAdheres to company policies amp; procedure, including but not limited to discounting, promotions amp; inventory management./liliSells on your feet 80%-100% of the time./liliAdditional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.)./liliMaintains proper dress code, including name tag amp; associate tablet./li/ulp /ppstrongBASIC QUALIFICATIONS/strong/pulliHigh School graduate or equivalent/liliABO Certification/liliOptical dispensing experience/liliStrong customer service skills: communicator, listener amp; team builder/liliKnowledge of current store merchandise/liliStrong basic math skills/liliAwareness of current fashion trends/liliSelling skills – ability to use amp; carry an iPAD / tablet/liliFamiliarity with POS, computers amp; calculators/liliEmbrace new technology amp; change/li/ulpstrong /strong/ppstrongPREFERRED QUALIFICATIONS/strong/pulliPrevious customer service amp; retail experience/li/ulpThis posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts./pp /ppEssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email a href=mailto:HRCompliance@luxotticaretail.comHRCompliance@luxotticaretail.com/a./pp /ppWe are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law./p