Sr. Director- Service Quality

pstrongRequisition I/strongstrongD: /strong925897strong brStore #: /strongE00838 Engineering - Quality DAL-T brstrongPosition/strong: Full-Time brstrongTotal Rewards: a href=https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US target=_blank rel=noopenerBenefits/Incentive Information/a/strong/pp /ppIf you’ve worn a pair of glasses, we’ve already met./ppWe are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms./ppOur unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions./ppJoin our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. a href=https://www.linkedin.com/company/essilorluxottica/posts/?feedView=allDiscover more by following us on LinkedIn!/a/ppstrongGENERAL FUNCTION /strong/ppstrong /strongThe Sr. Director of Service Quality is responsible for the promotion of quality awareness amp; continuous improvement for the Network labs. Will also own the implementation of corporate policies amp; procedures at the specified site(s). Ensures internal processes amp; metrics are aligned to create a high level of product quality amp; consistency. Strengthen quality systems, determining the appropriate infrastructure amp; resources required to achieve business objectives at the labs.  /ppstrongMAJOR DUTIES AND RESPONSIBILITIES/strong/pulliFacilitate company’s quality control, quality assurance amp; compliance functions/liliEnsure compliance with applicable internal/external regulations, standards, policies amp; procedures, amp; performance/liliDevelop, implement amp; monitor progress of strategic quality plan amp; objectivesworking closely with production labs, engineering, continuous improvement, Operations Excellence, Maintenance,  amp; training /liliEnsure critical/strategic priorities have resources amp; sufficient quality oversight to ensure timely resolution of issues/liliNegotiate/Assesses customer quality agreements/liliMaintain working relationships with all customers amp; government agencies projecting a positive corporate image/liliProvide updates/recommendations to management of the quality plan/objectives/liliMaintain contacts with critical suppliers, professional organizations, consultants amp; colleagues to remain current with industry standards/liliEnsure a comprehensive Validation Master Plan in compliance for all policies released in a timely manner/liliCoordinates work efforts of a group to establish, maintain structure amp; organization./liliAct as the corporate designate for all forms of communication with regulatory authorities onsite compliance mattersand communication with Central headquarters/liliFacilitate introduction of new products in network labs/liliTravel required up to 50%/li/ulpstrongBASIC QUALIFICATIONS/strong/pulliBS degree in Science, Engineering, or Operations Management/liliMinimum of 15 years of experience in manufacturing environment/liliMinimum of 15 years of management/leadership experience/liliDemonstrated ability to develop, coach amp; mentor key employees/liliTrack record of success amp; a broad understanding of contemporary quality practices /liliExperience in development of an organizational culture that promotes amp; sustains quality as an element of superior business performance/liliSignificant experience/knowledge in Quality areas (Quality Assurance amp; Quality Control including Validation amp; proven expertise in the design amp; implementation of quality processes /liliTechnical knowledge of product design, manufacturing, process design amp; improvement/liliAbility to effectively relate the quality functions to the business as a whole/liliExcellent verbal amp; written communication skills/li/ulpstrongPREFERRED QUALIFICATIONS/strong/pulliAdvanced Degree/liliMedical Device Class II+ experience /liliSpanish Speaking Preferred /li/ulpThis posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts./pp /ppEssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email a href=mailto:HRCompliance@luxotticaretail.comHRCompliance@luxotticaretail.com/a./pp /ppWe are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law./p