LensCrafters - EyeCare Advisor

pstrongRequisition ID: /strong926488 brstrongStore #/strong: 000791 LensCrafters brstrongPosition:/strongFull-TimebrstrongTotal Rewards: a href=https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US target=_blank rel=noopenerBenefits/Incentive Information/a/strong/pp /ppLensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. brEverything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. /ppAt LensCrafters, we want every person who enters our doors to feel our passion for care. And thats why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers. /ppLensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. a href=https://www.linkedin.com/company/essilorluxottica/posts/?feedView=allDiscover more by following us on LinkedIn!/abr /pp /ppstrongGENERAL FUNCTION/strong/ppThe EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience.  Ensures all patients receive the highest quality Optometric care.  Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together./pp /ppstrongMAJOR DUTIES amp; RESPONSIBILITIES/strong/pulliGreets customers without delay (within 30 seconds)./liliPromptly answers the telephone (3 rings) in a friendly and courteous manner./liliExplains all required paperwork, tests, products and services/liliAttentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary./liliShows patience and courtesy to indecisive or difficult customers and patients./liliPerforms work accurately and thoroughly despite time pressure and customer volume./liliIdentifies situations involving unsatisfied customers and acts quickly for resolution. . /liliDemonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures./liliHandles and files all patient records in an organized and efficient manner in accordance with HIPAA./liliPlaces contact lens orders, processes shipments and properly submits invoices for payment./liliOperates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details./liliAccurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons./liliExplains to customers “One Hour” processing and expected delivery times./liliTakes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines./liliMaintains safe working environment for all associates/patients./liliQuickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials./li/ulp /ppstrongRETAIL/strong/pulliDemonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames./liliAssists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary   /li/ulp /ppstrongDOCTOR’S OFFICE/strong/pulliPerforms all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have./liliUtilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses./liliResponsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed./li/ulp /ppstrongBASIC QUALIFICATIONS/strong/pulliHigh School graduate or equivalent/liliStrong customer service skills (internal and external)/liliKnowledge of current fashion trends/liliStrong communicator and listener/liliProblem solving ability/liliFamiliarity with cash register, computers and calculators/liliOrganization skills/liliSales skills/liliStrong basic math skills/liliKnowledge of office and store merchandise/li/ulp /ppstrongPREFERRED QUALIFICATIONS/strong/pulliPrevious experience in customer service, retail and/or optical/liliStrong interpersonal skills/li/ulpThis posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts./pp /ppEssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email a href=mailto:HRCompliance@luxotticaretail.comHRCompliance@luxotticaretail.com/a./pp /ppWe are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law./p