Pearle Vision - EyeCare Advisor/ Optometric Technician

pstrongRequisition ID: /strong927852 brstrongStore #/strong: 006427 Pearle Vision brstrongPosition:/strongPart-TimebrstrongTotal Rewards: a href=https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US target=_blank rel=noopenerBenefits/Incentive Information/a/strong/pp /ppAt every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail./ppPearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. a href=https://www.linkedin.com/company/essilorluxottica/posts/?feedView=allDiscover more by following us on LinkedIn!/a/pp /ppstrongGENERAL FUNCTION /strong/ppThe Eyecare Advisor creates exceptional value in the lives of patients by delivering exceptional patient service and ensuring all patients receives the highest quality of care.  Enthusiastically satisfies patients all the time through exceptional service.  Understands and brings to life NECE./ppstrong /strong/ppstrongMAJOR DUTIES amp; RESPONSIBILITIES/strong /pulliGreets customers without delay when they enter the location./liliPromptly answers the telephone in a friendly and courteous manner, taking messages, directing calls appropriately and scheduling patient visits in an efficient manner./liliDetermines the reason for the customers visit; in store explains how to shop at Pearle Vision; in Doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame./liliIs attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with optician, Doctor or Retail Management when necessary./liliShows patience and courtesy to indecisive or difficult customers and patients./liliDemonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures./liliHandles and files all patient records in an organized and efficient manner./liliPlaces contact lens orders, processes shipments and properly submits invoices for payment./liliOperates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details./liliAccurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons./liliShows customers where to pick-up their glasses and sign-in upon return to the store./liliTakes pride in the appearance of the store and shows initiative in keeping the displays clean, attractive and organized./liliInforms management of potential safety opportunities (ie. broken tiles, furniture, etc.)./liliComplies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used appropriately./li/ulp /ppstrongRETAIL/strong/pulliDemonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames./liliAssists the customer in selecting frames and lenses that are best suited for their lifestyle, prescription and price needs. Suggests improvements and recommends solutions to problems.  Reinforces customer’s final selection./li/ulpstrong /strong/ppstrongDOCTOR”S OFFICE/strong/pulliPerforms all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have./liliUtilizes clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses./liliMaintains and disinfects contact lens inventory; provides clinical support to the Optometrist as needed./li/ulp /ppstrongBASIC QUALIFICATIONS/strong/pulliHigh School Graduate /GED or equivalent experience/liliStrong communicator and listener to customers and associates./liliStrong basic math skills (addition, subtraction, multiplication, division)/liliSales skills/liliKnowledge of store merchandise/liliFamiliarity with cash register, computers and calculators/li/ulpstrong /strong/ppstrongPREFERRED QUALIFICATIONS/strong/pulliPrevious experience in customer service, retail or optical/li/ulpThis posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts./pp /ppEssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email a href=mailto:HRCompliance@luxotticaretail.comHRCompliance@luxotticaretail.com/a./pp /ppWe are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law./p