Sales & Service Specialist - Boutique Firenze - Cat. Prot. (Art. 1)

GENERAL ROLE The Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès’ standards of excellence.
MAIN RESPONSABILITIES
• Manage daily After Sales operations and support the store with training and morning briefings.
• Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special/personalized orders, reservations, remote sales, and more.
• Coordinate with the stock team, cash desks, and logistics department.
• Support the uniform dispatch process from data collection to delivery.
• Provide regular updates on assigned tasks, ensuring timely follow-up and anticipating department needs.
• Proactively identify client/department needs and propose alternative solutions.
• Ensure compliance with company procedures and policies.
PROFILE
• This position is open to candida...

L'ensemble de la description du poste n'a pas pu être récupérée. Cliquez sur "Postuler" pour accéder à la description complète.