Fixed Term Contract - FR/ENG/IT Client Services Team Manager E-commerce

Entity: Hermès Sellier, division Hermès Distribution Europe Department: E-Retail Status: Mission from asap to end of year Hours: Monday through Friday, 5 days a week – occasional work on Saturdays and bank holidays. Place of work: Paris Within the Hermès.com Europe, you will be part of the Client & Service Department, manage a team of around 10 client advisors and will be responsible for the excellence of customer relations, regardless of their purchasing channel. Working Environment You will manage, recruit, develop and support the team on a daily basis to reach high standards of customer service quality. You will manage a team of around 10 client advisors and report to one of the E-store managers. As a member of the Client Relation Center (CRC) Management team, you work in close collaboration with other Team Managers, ensuring aligned processes, communication and organization within the CRC. Your daily motivation is to develop and assist the team in a positive and challe...

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