Director, Retail Operations - East

Minimum of 10+ years of experience in retail operations management; experience overseeing multi-unit operations within the luxury retail sector. Demonstrated experience in strategic planning, budget management, inventory control, and asset protection in a high-value environment. Proven track record of developing and implementing operational policies, procedures, and training programs that drive efficiency and compliance. Experience with new store openings, renovations, and relocations is highly desirable. Leadership and team development skills, with a proven ability to mentor and develop high-performing operations teams. Strong analytical and problem-solving abilities, with proficiency in using data-driven insights to inform strategic decisions and process optimization. Excellent communication, interpersonal, and presentation skills, with the ability to influence and collaborate effectively with diverse stakeholders across all levels of the organization. Deep understanding of financial controls, auditing principles, and risk management within a retail context. Proficiency in retail management systems and standard business software (e.g., Microsoft Office Suite). Strategic thinker with the ability to thrive in a fast-paced, dynamic luxury retail environment. Proactive, results-oriented, and adaptable to change, with a commitment to excellence. Passion for the luxury retail industry and the Bulgari brand.