Assistant Business Analyst, Client Services Performance Team F/H - Internship

Qualifications: Education: Degree in Business Administration, Marketing, Finance, or a related field. MBA a plus. Experience: - Experience as a Business Analyst, preferably in a client service or retail environment. - Experience in the luxury goods industry is highly preferred.  - Proven track record of successfully delivering business analysis projects that improved client service performance. - Demonstrated ability to work independently and manage projects from initiation to completion with minimal supervision. Skills: Hard Skills: - Proficiency in data analysis tools such as Excel, SQL, and Tableau (or similar data visualization software). - Experience with CRM systems (e.g., Salesforce) and contact center technologies. - Understanding of statistical analysis techniques. - Experience with business process mapping and optimization. Soft Skills: - Excellent communication, interpersonal, and presentation skills, with the ability to influence stakeholders at all levels. - Strong analytical and problem-solving abilities, with a focus on delivering actionable insights. - Ability to work independently and as part of a team in a fast-paced, dynamic environment. - Strong organizational and time management skills, with the ability to manage multiple projects simultaneously. - Self-starter with a proactive approach to identifying and solving problems. - Critical Thinking - Problem Solving - Attention to Detail - Stakeholder Management - Initiative