IT Process excellence Lead (H/F)

Education Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Master's degree preferred Experience Minimum of 5 years of experience in IT transformation, IT consulting or related role Proven track record of leading and successfully delivering complex process improvement initiatives. Experience with IT service management (ITSM) and agility@scale frameworks (e.g., ITIL, Safe) is essential. Appetite to experience with AI experimentation, data analytics, or similar innovative technology applications within an IT context Skills Strong analytical and problem-solving skills with a data-driven approach. Ability to develop positive relationships with colleagues & stakeholders to become a trusted advisor to your partners. Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage stakeholders at all levels (strat-ops) Proficiency in process modeling tools and methodologies. Ability to work independently and as part of a team in a dynamic and fast-paced environment Comfortable navigating in a trans-disciplinary ecosystem. Passionate about seizing what is starting (new ways of working).