TEAM MANAGER - BAL HARBOUR SHOPS

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

CELINE is currently seeking a TEAM MANAGER to join it’s Bal Harbour New Store Opening, expected in Fall 2026!

YOUR WORK ENVIRONMENT

The Team Manager is responsible for the overall management of staff, merchandise, and client experience. The Team Manager will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing associates to the next level.

YOUR IMPACT

People Management:

• Manage a team of Client Advisors; develop and coach staff through goal setting and regular individual and team meetings
• Consistently build a growth environment through daily coaching’s, weekly pulse checks, monthly reviews and our internal objectives platform (RISE)
• Ensure that direct reports have a strategic and effective mindset that is focused on commercial success, reflected through consistent KPI achievement
• Involvement in team’s succession planning by training and developing support personnel to the best of their abilities
• Recruitment of candidates for all levels within the team with qualifications that meet company standards
• Supervise team and implement company policies while adhering to accurate procedure regarding disciplinary action
• Onboard new hires, train, and develop the team to provide exceptional client service, drive sales and usage of systems/processes
• Identify individual and team training needs - create and implement regular training to be followed up with a written report to Training Manager and Store Manager
• Exhibit strong interpersonal skills in taking care of staff, peers, supervisors and the NY and Paris corporate office

Sales:

• Meet sales goals set forth by the Regional Director of Stores
• Lead and empower sales team to provide high quality client service in order to achieve maximum sales results
• Coordinate the use of all client relationship resources (training tools, client books, etc.) to provide personal assistance to clients
• Manage the level of floor supervision to improve sales results
• Develop events/incentives that will continue to grow client base, with particular emphasis placed on building local market
  
  

Client Service:

• Maintain the highest degree of client service every day
• Support management and team with building a strong repeat business and prospecting mindset through an action-based culture; Create an appointment-based business, consignments and progressive growth of client base
• Collaborate with Store Manager and Corporate partners to ensure that team members embody the quest for excellence in client service, measured by the Voice of Client (VOC) and Mystery Shop Scores
• Assist sales associates with various client service issues
• Empower associates to make decisions in the best interest of providing good client service by serving as a proactive mentor and problem solver