Client Advisor

JOB DUTIES & RESPONSIBILITIES Sales Performance Engage in upselling, cross selling and multiple selling for all product categories Monitor individual sales and achieve performance target and KPI Provide customer feedback on products, especially newly launched products Client Management Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer Store Operations Be able to correctly operate the POS and Inventory Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input Perform store duties as assigned by team leaders and management Store Management Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance) Store Maintenance Maintain a safe and clean store environment and implement daily housekeeping duties Maintain proper visual merchandising according to company guidelines Others Provide meaninful suggestions on improvement of internal processes and workflow