Client Advisor

JOB DESCRIPTION

Role Mission

As a Client Advisor, you will ensure that our clients' service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals. You will be a consistent high performer, delivering both qualitative and quantitative results.

Responsibilities

• Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations
• Exemplify our brand history and heritage
• Highlight our product categories through your exceptional product knowledge to cross sell and upsell
• Engage with diverse clients, always putting them at ease to develop long lasting relationships
• Develop and grow your client book, updating client information on the relevant company tools
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house
• Support with inventory management and ad hoc back of house tasks
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior

Key Requirements

• Interest in luxury retail, particularly in Leather goods and/or Ready to Wear
• A deep interest in Fashion, Art, and Culture
• Enjoys working within a diverse, dynamic team
• Excels in adapting and connecting with different clients and situations to be a master of client engagement
• Effective communication skills with the sensitivities to build and maintain a client book
• Results driven with a commercial mindset without compromising on the Team Player attitude
• Flexible, adaptable, and collaborative approach to work