Store Supervisor - Australia

Job Responsibilities

Management

• Oversee daily floor flow and overall team’s service, supporting in maintaining standards when managers are off the floor
• Supervise the day-to-day operations of the team of your store (e.g. briefings, BOH management, etc).
• Manage the integration of new joiners and help manager to assign responsibilities and sales target allocation.
• Transmit product knowledge to sales staff.
• Share ideas regularly and follow up the tasks delegated by the Store Manager.
• Improve synergies with other stores.

Supervising Performance and Sales

• Achieve sales and KPI target by mastering the use of Selling Galateo, MyTouch and product knowledge.
• Support peak-hour management and trading coverage
• Develop measurable goals and objectives based off store’s KPIs.
• Contribute to the team performance: be a Role model.
• Know targets (by product category) in terms of daily, weekly and monthly sales in order to push the sales team and motivate them: Morning briefings and punctual daily updates.
• Share responsibility of staff coaching.

Supporting CRM and clienteling strategies

• Support Store Managers to plan and execute different product launching events, one to one appointments, In-store-moments and other CRM initiatives
• Working closely with managers and CRM department to plan and execute events and evaluate result.
• Support to manage CRM gifting strategy at the store - birthday or anniversary gift ideas, Christmas
• Supervise the team to deliver the best customer service to the clients. Ensure smooth client communication and handover when needed.
• Use of customer database and optimize relationship with customers through regular contacts.
• To work closely with the team on supporting monthly calling campaign and appointment with clients and evaluate all CRM activities' results.

Following up the organization of the Back Office

• Organize and contribute to stock management.
• Be available to support the sales and handle payments when necessary.
• Support maintain highest standards for floor display area and merchandise, including BOH stock management. Be a role model for the rest of the team.

Job Requirements

• Solid experience in a luxury retail industry with a minimum of 5-7 years relevant working experience in luxury brands.
• Passion and high motivation for Loro Piana products and Brand.
• Cross-culture sensitivity and understanding of elite clientele lifestyle.
• Excellent communication and interpersonal skills with an aptitude for building strong and long term relationships.
• Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred.
• Good in English, both spoken and written, other languages are a plus.