Team Manager/Team Manager - 杭州万象城

For more than 160 years, men and women at Louis Vuitton have shared the same spirit of excellence and passion, reaffirming their expertise every day. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Explore, develop, innovate, create... Every journey is unique. Today, Louis Vuitton invites you to discover your own.

As a Team Manager, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build client relationships, proactively foster the achievement of sales goals and ensure that the highest level of client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward clients and team members.

Optional: be the point of reference on a product category in the store.

DUTIES & RESPONSIBILITIES

Ensure achievement of team targets on monthly and annual basis

Team Management and Development

- Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans.

- Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager.

- Set individual and team goals; proactively assess and manage performance against expectations.

- Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.

Client and Business Development

- Support the team in building long term Client relationship, leveraging the different clienteling tools.

- Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations.

- Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training).

- Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team.

- Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation.

Selling and Floor Management

- Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase.

- Build and develop own Client portfolio.

- Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved.

Optional: Champion a Product Category

- Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…) leveraging the Expert Advisors’ knowledge.

- Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales.

Operations

- Ensure policies, Brand standards and grooming guidelines are communicated and implemented

- Support Operations team in inventory management.

- Support Store Manager in staff planning (workforce management).

KEY REQUIREMENTS & COMPETENCIES

- Bachelor’s degree in business administration, sales, marketing, or related field will be preferred.

- Proven experience in sales management, preferably in the luxury retail industry.

- Strong leadership skills with the ability to motivate and inspire a team.

- Excellent communication and interpersonal skills.

- Analytical mindset with the ability to interpret sales data and make data-driven decisions.

- Proficiency in Microsoft Office suite.

- Fluent in English and Mandarin.

作为客户经理，您将成为品牌大使。您将负责领导和指导您的团队，建立客户关系，积极促进销售目标的实现，并确保提供最高水平的客户体验。您将负责招募和建立积极进取的团队，将他们发展到下一个层次，并确保继任计划。您将代表品牌价值观，并展示路易威登对客户和团队成员的态度。

可选职责：成为店铺里产品类别的参考。

岗位职责：

确保每月和每年实现团队目标

团队管理与发展

- 通过展示和塑造路易威登的4种态度，确保你的团队向每一位客户兑现路易威登的承诺。通过持续的指导来支持他们，确定他们的发展和培训需求，与现场教练培训师合作，量身定制个人行动计划。

- 与门店经理合作，识别、招聘和培养人才，确保继任计划。

- 设定个人和团队目标；主动评估和管理绩效是否符合预期。

- 管理和激励团队推动业务：创造积极和谐的工作环境，促进团队内部和经理之间的合作。

客户和业务发展

- 利用不同的客户管理工具，支持团队建立长期的客户关系。

- 在店内建立以客户为中心的思维方式，以确保最高水平的客户体验，并积极处理与客户相关的情况。

- 就企业战略和相关业务信息与团队进行沟通并激励他们（组织晨会、培训）。

- 利用团队的专业技能和知识，根据当地对市场和客户需求的认知，主动向总部办公室提供产品建议和定性反馈。

- 制定行动计划，利用视觉营销、客户管理、培训和团队激励，促进业务发展，最大限度地提高产品性能。

销售和楼层管理

- 作为团队销售领导力的榜样，支持他们的销售，促进交叉销售和客户回购。

- 建立和发展自己的客户组合。

- 通过有效的销售现场管理、可见的存在和支持，确保最大化生意机会，并确保实现路易威登承诺标准。

可选：倡导产品类别

- 作为总部产品部在零售店铺的参考媒介，利用专家顾问的知识为他们提供反馈（产品性能、质量、客户相关信息、当地市场、竞争对手、趋势、错失的机会……）。

- 支持产品类别业务，通过团队动画、晨会、信息分享和指导传达热情和激情，改善运营，制定和实施行动计划以推动销售。

营运

- 确保政策、品牌标准和仪容指南得到传达和实施。

- 支持营运团队进行库存管理。

- 在员工规划（人力管理）方面支持门店经理。

岗位要求：

- 工商管理、销售、市场营销或相关领域的学士学位将优先考虑。

- 具备销售管理经验，奢侈品零售行业经验尤佳。

- 具备强大的领导能力，能够激励和鼓舞团队。

- 优秀的沟通能力和人际交往能力。

- 分析思维，能够解释销售数据并做出数据驱动的决策。

- 熟练掌握Office办公软件。

- 英语和普通话流利。