Universe Manager/Universe Manager（合肥）

Team Leadership & Development：

· Lead by example and develop the skills of team managers, provide support such as ongoing coaching, identifying development and training needs, developing individual action plans.

· Working with the Store Manager/Director to identify, recruit and develop talent and implement succession plans.

· Set individual and team performance and sales targets, proactively assess and manage team performance.

· Manage and motivate the team to drive business performance, create a positive and friendly working environment, and promote cooperation within the team.

Customer Relationship Management：

· Create a client-centric atmosphere in the store to ensure the highest level of client experience and proactively handle a variety of client related issues including resolving complaints, handling VIP clients, and maintaining service standards.

· Support team members in building long-term customer relationships.

· Monitor and improve customer satisfaction through feedback analysis and service enhancements.

· Resolve escalated customer issues, upholding the brand’s reputation for excellence.

Business Strategy & Performance：

· Develop and execute action plans to maximize product performance, identifying growth opportunities and mobilizing available resources including merchandising, training, CRM, events etc.

· Lead monthly/seasonal business reviews, adjusting strategies to meet KPIs and implementing corrective actions when needed.

· Oversee large-scale campaigns, events, and VIP initiatives to enhance brand visibility and client engagement.

Store Operations:

· Ensure that policies, brand standards and guidelines are effectively communicated and implemented.

· Responsible for inventory management.

· Oversee maintenance of store facilities (depending on store size) and communicate with operation partners.

· Act as Store Manager’s strategic partner in annual planning, budgeting, workforce planning, and high-stakes initiatives (e.g., flagship launches)

团队管理和发展

§ 以身作则，以四个态度的表率身份发展经理层的技能，以确保他们的团队能够以路易威登的承诺为表转接待客人。给到他们支持，包括持续的辅导，确认他们和团队成员的发展和培训需求，协同销售培训师一起制定个人行动计划

§ 甄别，招募和发展人才，协同店铺经理/总监落实继任者计划

§ 设定个人和团队工作目标和销售指标，主动评估和管理员工绩效

§ 管理和激励团队促进经营业绩，创建积极及和睦的工作氛围，强化经理间的合作

客人和销售开发

§ 支持帮助团队成员建立长期的客户关系，充分运用各种工具

§ 在店铺内创建以客人为中心的工作氛围，确保最高水准的客户体验，帮助团队内的高级客户顾问(Expert Advisor)成为客人的形象顾问

§ 通过主持晨会及培训等形式，和团队成员充分沟通公司战略和经营方面的相关信息，给与启发

§ 带领和拓展所负责的男/女士产品系列的经营业绩，培训团队成员在这方面的全面认知和了解

§ 设计和实施增进销售业绩，使产品表现最大化的行动计划，调动一切可利用的资源（陈列，培训，客户关系，团队管理等）

销售和楼面管理

§ 在楼面起到销售方面的表率作用，帮助团队成员完成销售指标，提高连带销率和客人重复购买率

§ 建立和开发自己的客人群

§ 通过有效的楼面销售管理，使经营机会最大化；可以随时给到团队成员必要的帮助，以确保路易威登的承诺标准完全达成

§ 不断提供有质量的反馈意见，在现场辅导团队成员，并且提升客户经理的员工辅导能力和技巧

营运

§ 确保政策，标准和路易威登工作流程的切实传达和执行

§ 对库存管理负责

§ 提供店铺经理在员工编制计划方面的支持（劳动力管理）

§ 监督店铺设施维护（依据店铺规模大小）

§ 组织与经营伙伴的沟通，例如购物中心或者百货公司（如适用）