Opérateur Polyvalent

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

YOUR MISSION: Supports the craftsmen in various production operations not requiring jeweler know-how (ie: lase engraving, rhodium plating, mechanical polishing...). HOW WILL YOU MAKE AN IMPACT? - Operate semi-complex equipment and machines, prioritizing routine tasks to enhance efficiency and adjusting multiple related variables to resolve production issues. - Train and mentor colleagues in handling nonroutine transactional activities, stocking shelves, replenishing inventory, and presenting merchandise effectively. - Execute a broad range of standard service operations tasks, including resolving subprocesses or decisions/parameters to ensure efficient operations. - Conduct standard maintenance and repair activities under detailed guidance, troubleshooting basic technical or operational problems using predefined solutions. - Manage a variety of customer service activities, including handling complex or atypical customer cases and inquiries. - Support inventory management by performing routine tasks following established procedures. - Adhere to mandatory procedures and methods of work, including the use of personal protection equipment, to safeguard the environment and ensure the well-being of self and others. - Develop a thorough understanding of the organization's policies, procedures, and relevant regulatory codes, ensuring compliance with mandatory standards. - Enhance process or technical skills through participation in assessment and development planning activities, as well as formal and informal training and coaching. - Upper Secondary School education. - Demonstrated experience and understanding of straightforward procedures or systems. - No managerial experience required. \n\nSkills - Proficiency in operating semi-complex machinery and equipment. - Ability to train and mentor colleagues effectively. - Competence in performing standard service operations tasks. - Capability to conduct maintenance and repair activities. - Strong customer service skills for handling complex inquiries. - Knowledge of inventory management procedures. - Adherence to safety and environmental guidelines. - Understanding of organizational policies and regulatory codes. - Commitment to continuous skill development and training. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Upper Secondary School Sound experience and understanding of straightforward procedures or systems.