COMMERCIAL TRAINER

Description

A.    Position Purpose (a summary of the general nature, level and the reason why the position exists)
To contribute to the growth of the Brand by nurturing a learning culture for Retail and Wholesales in Taiwan. 

B.    Principal Duties and Responsibilities
    Lead learning solutions addressing selling skills, brand, storytelling, CRM, remote selling, soft skills and Jewellery Watches & Accessories collections etc.
    Work with store managers and business partners on sales, CRM & Service KPI analysis and related action plans to increase clients’ satisfaction and sales results
    Develop and follow up on action plans related to Mystery Shopping, Voice of Client initiatives 
    Be accountable for design, deployment and co-ordination of training events conducted by local trainers or by external consultants based on frontline training needs and retail priorities
    Be responsible for defining the right audience, planning the calendar of activities and all aspects related to the locally executed trainings based on business priorities and people development strategies
    Participate in the TTT - train the trainer sessions organized from corporate training department
    Drive coaching culture and influence store leaders to own people development, learning implantations and follow ups to enhance client journey
    Drive e-learning completion rate and promote different learning and communication platforms introduced by headquarter
    Spend no less than 30% of time (and as per needed) on shop floor conducting coaching observations and to ensure service excellence
    Be responsible for planning and optimising the training budget for both domestic stores & travel retail 
    Work with wholesale a team to ensure all training programs (digital, in-store & classroom) are undertaken in an effective and efficient manner by business partner
    Expertise in selling skills for luxury creations (Watches & Jewellery background preferred)
    Expertise in coaching techniques
    Strong Experience in training program design, deployment and follow up
C.    Others Qualification
    Expertise in selling skills for luxury creations (Watches & Jewellery background preferred)
    Expertise in coaching techniques
    Strong Experience in training program design, deployment and follow up
    Business Awareness
    Flexibility & Agility 
    Stakeholder management
    Influential skills
    Knowledge of Bulgari creations
    Technical knowledge on gems & watches
    Training methodologies, processes & tools
    Selling and communication technique
    Coaching technique
    CRM 
D.    Academic Background requirement
    University Graduate with luxury retail background preferred, advanced with professional certifications in gems, watches and learning & development. 
E.    Working Experience requirement
    At least 6+ years’ experience in training / retail function; over 2+ years in managerial role
    With GIA and FHH holder is definitely a plus