CLIENT ADVISOR VENICE (FULL TIME 40H)

Les missions

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group.
To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.

 

MAIN PURPOSE

AS CLIENT ADVISOR, WELCOME ALL CLIENTS TO OUR STORE ENSURING THE CLIENT FEELS COMFORTABLE IN THE ENVIRONMENT.

 

KEY RESPONSIBILITIES

• CONTRIBUTE TO THE DEVELOPMENT OF SALES AND THE ACHIEVEMENT OF COMMON SALE OBJECTIVES.
• WELCOME AND ADVISE OUR CUSTOMERS AND PROVIDE THE BEST CUSTOMER SERVICE.
• SHARE WITH OUR CUSTOMERS THE STORY BEHIND OUR PRODUCTS AND DELIVER OUR EXPERTISE.
• BE PROACTIVE AND BOLD BY PROPOSING COMPLEMENTARY PRODUCTS.
• CONTRIBUTE TO THE RECRUITMENT AND RETENTION OF OUR CUSTOMERS BY BUILDING PRIVILEGED AND LASTING RELATIONSHIPS WITH EACH OF THEM.
• BE ACTIVELY PART OF THE OPERATIONAL LIFE OF THE STORE: VISUAL MERCHANDISING, RESTOCKING, TRANSFERS, AFTER-SALES SERVICE, INVENTORY MANAGEMENT.
• CONTROL AND RESPECT THE INTERNAL PROCEDURES AND GUIDELINES
• SUPPORT THE DIGITAL EVOLUTION OF THE HOUSE.
• BE A GREAT AMBASSADOR OF CELINE AND THE GROUP
• ENDORSING THE BRAND SPIRIT WITH YOUR CREATIVITY AND YOUR SENSE OF EXCELLENCE.

Profil

PROFILE & EXPERIENCE   EXPERIENCE: A MINIMUN OF 2 YEARS IN SALES AND IN FASHION OR LUXURY SECTOR OR EQUIVALENT   SKILLS & PERSONAL ATTRIBUTES   HIGH PRODUCT AND FASHION SENSITIVITY AND KNOWLEDGE ABILITY TO UNDERSTAND AND GO BEYOND CUSTOMERS’ NEEDS TO PROVIDE THEM THE BEST CUSTOMER EXPERIENCE. TASTE FOR CHALLENGE AND A TEAM SPIRIT SENSE OF SERVICE, NATURAL CURIOSITY, OPENMINDED, OPTIMISM AND EMPATHY LANGUAGES: FLUENT IN ITALIAN AND ENGLISH. A THIRD LANGUAGE WOULD BE A PLUS   WORKING HOURS: FULL TIME 40 HOURS   WORKPLACE: VENICE   STARTING DATE: AS SOON AS POSSIBLE     OUR COMMITMENT   As part of our #CELINECARES approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive.   We value diversity in all its forms — origins, identities, orientations, generations, abilities and life situations — and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalized accommodations if necessary.   If you require specific assistance during the recruitment process, please do not hesitate to let us know.   At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.