CLIENT AMBASSADOR, BRAND PARTNERSHIPS

Description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

Based in New York City, as the Client Ambassador, you will participate in the execution of our external event strategy and you will be in charge of prospecting, clienteling, and direct client management for out-of-network and leased partner activations. This role will directly report to the Regional Manager, Brand Partnerships, also based in New York City.

This experience will enable you to act as the ultimate brand representative, building deep, personalized relationships with high-net-worth clients while collaborating closely with personal shoppers and stylists at our major department store partners.

You will have the opportunity to learn advanced luxury clienteling strategies, event-based sales optimization, and how to drive brand loyalty in a dynamic, out-of-network environment.

YOUR IMPACT

Clienteling and Prospecting
• Spearhead pre-event prospecting and proactive outreach to cultivate a robust pipeline of potential clients for Out-of-Network and Leased Partnership events.
• Manage direct interactions with clients before, during, and after events to build long-term loyalty, drive retention, and elevate the overall luxury experience.
• Curate highly personalized product selections and client journeys based on individual preferences, profiles, and purchase history
• Partner with open leased concessions post event to delegate client cultivation

Sales and Event Execution
• Achieve and exceed individual sales targets, consignment goals, and client conversion metrics during out-of-network and leased partnership events
• Incorporate exceptional brand and product knowledge into the selling ceremony to maximize cross-selling, units sold per transaction, and overall transaction value.
• Coordinate and manage appointments seamlessly, acting as the point of contact for top-tier clients attending leased partnership events in places where a Client Advisor cannot attend event with their client

Brand Partnerships and Operations
• Partner closely with local department store teams (including personal shoppers and stylists) to confirm client appointments, host kick-off meetings, and share seasonal inspiration.
• Ensure seamless order fulfillment by managing the follow-up process, coordinating shipping, alterations, and tracking details with department store leadership post-event.
• Capture all relevant customer information accurately in the CRM database and meet all inventory control and shrink expectations during remote events.

 

 

Profil

KEYS FOR SUCCESS Education: • Business School, University or “equivalent experience” Experience: • Position requires a minimum of 3 years in a retail setting, with a strong focus on clienteling, business development, or client coordination, preferably in a luxury setting. • Demonstrated experience in offsite events, trunk shows, or remote selling is highly preferred. • Experience with CRM software and Microsoft applications. Competencies: • Exceptional networking, prospecting, and relationship-building skills. • Desire and ability to travel 50-75% of the time, focusing on sales and client development in a remote retail setting. • Passion for luxury products with a deep appreciation for design and craftsmanship. • Tech-savvy with the ability to quickly learn and utilize various clienteling and operational software programs. • Service-oriented, highly organized, and deeply customer-focused. • Ability to work a flexible schedule based on business needs, which includes evenings, weekends, and holidays. Languages: Fluent in English; foreign languages are a strong plus. Location: New York City

Informations complémentaires

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.

The base compensation for this position ranges from $80,000 - 85,000 salary annually. This role is eligible for a monthly bonus but is not eligible for sales commission. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

 

Perspectives d'évolution

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.

The base compensation for this position ranges from $80,000 - 85,000 salary annually. This role is eligible for a monthly bonus but is not eligible for sales commission. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.