Alternance - Retail Performance Project Manager - H/F
About the role
Description
House of Dreams, House of Talents
“Whatever you do — for work or pleasure — do it with passion! Live with passion!”* Christian Dior
Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness.
- The Little Dictionary of Fashion
Les missions
CONTEXT :
The Retail Performance Project Manager will be responsible for driving and managing initiatives aimed at enhancing retail performance across France & Monaco boutiques. This role involves leading cross-functional projects, analyzing business performance, optimizing operational processes, and ensuring successful implementation of projects & digital tools that boost productivity, customer satisfaction, and sales growth.
MISSIONS :
· Performance Analysis:
o Monitor and evaluate retail KPIs, including sales, conversion rates, traffic, customer experience (NPS voice of clients, CX), OFS, adoption rate of the retail digital tools on a weekly basis. Provide expertise on ad hoc basis to the GM of the country
o Identify performance gaps and opportunities for improvement (Weekly & Monthly Performance reports, Match-to-traffic, Best practices sharing among the network), provide ad-hoc analysis for Boutique Up! Project
o Proactive mindset to support the boutiques with digital tools working closely with the digital leaders community to help them monitor efficiently their KPIS and build dedicated and taylor-made action plans by boutique
· Retail Project Management:
o Lead the omnichannel strategy of deployment for France & Monaco : implement the Retail Performance Roadmap, ensure follow-up with the boutiques, provide feedbacks & recommendations based on users experience
o Coordinate the Retail Development Projects with all the stakeholders on Store projects (Opening/Relocation/Renovation) : display capacity vs. product assortment (commercial brief), opening checklist to be develop with operations (functional brief)
o Manage the communication and training associated with new retail initiatives : key contributor of the newsletter & Dior hub
o Lead the onboarding program on digital tools for new joiners
o Lead traffic-counting project to success & weekly follow-up of key Kpis : footflow & conversion rate per boutique clusters. Share the best practices of Best-in-class