Client Advisor - Bellagio

Description

Job Title: Client Advisor

Reports to: Boutique Manager/Director

JOB PURPOSE:

The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client-centric approach.

 

 

Les missions

TASKS & RESPONSIBILITIES

• Build, manage, and grow a personal client portfolio with a focus on retention, reactivation, and lifetime value
• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS)
• Maintain a strong drive for results and a positive, team first attitude at all times
• Act as a brand ambassador both within and beyond the boutique environment

Client Development:

• Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
• Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow-up
• Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences through the details and stories of our products
• Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business
• Anticipate client needs and deliver tailored product recommendations and styling guidance

Support Boutique Excellence:

• Support floor moves, merchandising, visual merchandising, and housekeeping as needed
• Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines
• Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house
• Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures
• Assist in packing or wrapping customers’ merchandise, when necessary

Profil

REQUIREMENTS At least 3 years of Retail Sales and Client Service experience, preferably in a luxury consumer goods environment Strong drive for business results with a passion for creativity, fashion and the brand Ability to develop strong and lasting relationships with people through strong communication, organization and follow-through skills Provide outstanding customer service including in person, over the phone and through electronic communication Ability to work varied hours/days, including nights, weekends, and holidays as needed Ability to operate all equipment necessary to perform the job, including phone systems, cash register, sensor-tag remover, computers, and all other office equipment. Can stand for extended periods, move and handle boxes of merchandise and fixtures, must be able to lift at least 30 lbs. Responsible for store security procedures, including locking and securing the premises, as needed.