Retail Training Project Manager High End, Fine Jewellery & Timepieces
About the role
Description
Within the International Retail Training Department of Maison Christian Dior Couture, commonly known as Dior Academy, you will be integrated into the Training Tools Design team, which supports all Retail teams in their performance and their sense of belonging to the House.
The design team develops and produces tools for training and nurturing all Retail teams, both in their expertise across the various universes of the House (Women's, Men's, Jewellery & Timepieces...) and in their mastery of the client experience.
We are currently looking for a Retail Training Project Manager Fine Jewellery & Timepieces to support the growth and ambition of the House in these categories.
Les missions
Reporting to the Retail Training Director High End - FJ&T;, your main missions will consist of supporting and collaborating with the Retail Training Managers on their various projects as well as on High End Clienteling & Client Experience projects.
Design and develop training tools:
- Collaboration with the Retail Training Director to define the training plan for retail teams in anticipation of the launch of new collections or HE client events.
- Assistance in developing training tools for animating existing collections.
- Design of innovative training materials in various formats (paper, video, digital, experiential...).
- Collaboration with clienteling, commercial or product marketing teams and/or external providers for the development of these tools.
- Updating existing training tools following product strategy evolutions.
Animate regional trainers:
- Participate in animating communities (High End Clienteling and FJ&T;).
- Share monthly focus training sessions for sales associates.
- Monitor completion rates for certain modules via our Power BI tool, and communicate these results to trainers.
- Regular exchanges with trainers on ongoing developments and their needs.
Manage digital activity:
- Digitalization and publication of training tools in our mobile learning application.
- Updating the database of our mobile training application.
- Development and animation of a community around Horlogerie/Joaillerie on the internal social network.
- Collaboration with the digital team & contribution to cross-functional Dior Academy projects.
Informations complémentaires
- Experience in sales and/or training in the luxury universe.
- Minimum 3-5 years of professional experience.
- Strong affinity for the luxury universe, its clientele, and the fine watchmaking and jewelry category.
- Good command of Powerpoint, Photoshop or Teach on Mars, as well as digital universes.
- Rigorous, structured and concise.
- Pedagogical and creative.
- Strong writing skills and attention to detail.
- Good interpersonal skills and team spirit.
- Education type BAC +5 (equivalent to a Master's degree).
- Excellent level of English.
Perspectives d'évolution
- Experience in sales and/or training in the luxury universe.
- Minimum 3-5 years of professional experience.
- Strong affinity for the luxury universe, its clientele, and the fine watchmaking and jewelry category.
- Good command of Powerpoint, Photoshop or Teach on Mars, as well as digital universes.
- Rigorous, structured and concise.
- Pedagogical and creative.
- Strong writing skills and attention to detail.
- Good interpersonal skills and team spirit.
- Education type BAC +5 (equivalent to a Master's degree).
- Excellent level of English.