Store Manager Roma

Description

As an Ambassador of the Maison, he/she efficiently develops and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations.

Les missions

• Designs the optimum organization, recruits the right profiles and ensures proactively talent pipeline in his/her boutique.
• Drives performance and compensation management, ensures people development, motivates and reinforces engagement
• Ensures the day-to-day management, training, coaching and motivation of the boutique team
• Conduct and/or participate in regular store meetings 
• Facilitate proper communication between management and associates.
• Make a diagnosis and define action plans to achieve Maison, boutique and category sales targets
• Leads the implementation and monitoring of the action plans
• Optimize boutique performance and profitability through monitoring the boutique KPIs
• Implement and monitor CRM programs and actions
• Acts as an Ambassador of the Maison to build direct contact with VIPs
• Implements group, Maison and boutique policies, procedures and guidelines
• Is responsible for the back office and administration of the boutique

Profil

Goal- oriented mindset Leadership Problem- solving capability Excellent communication skills Analytical skills Good stress management and ability to work under pressure Teamworking Emotional intelligence Excellent time management and capability of prioritizing Dynamism and flexibility Mentoring and coaching attitude Client Orientation Fluent in English