Customer Experience Rep

pstrongRequisition I/strongstrongD: /strong929362strong brStore #: /strongEC0585 Dart Cust Svc-ESSDAM brstrongPosition/strong: Full-Time brstrongTotal Rewards: a href=https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US target=_blank rel=noopenerBenefits/Incentive Information/a/strong/pp /ppIf you’ve worn a pair of glasses, we’ve already met./ppWe are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms./ppOur unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions./ppJoin our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. a href=https://www.linkedin.com/company/essilorluxottica/posts/?feedView=allDiscover more by following us on LinkedIn!/a/ppstrongGENERAL FUNCTION/strong/ppProject a professional image of the company, build a trusting relationship with customers and increase their level of satisfaction with the quality of services offered. This role working hours are from Monday to Friday from 8:30 am to 5:00 pm. The Customer experience representative position is a full-time position./ppstrongMAJOR DUTIES AND RESPONSIBILITIES/strong /pulliAnswer questions from our customers with regard to our products and offer technical support;/liliContact customers to inform them of any changes to their order or if there are further delay and to offer a solution;/liliAdvise customers on Essilor Group products and suggest an alternative or corresponding product if an item is out of stock;/liliDo follow-ups with customers when changes affect the promised service;/liliWork in close collaboration with the sales team;/liliProvide adequate information to internal and external customers with the help of computer tools and software;/liliManage customer files using internal tools (WIP) and monitor their late orders;/liliMaintain Frame Status change and Frame Return file;/liliFollow up on customer complaints;/liliDaily management of service-level reports./li/ulpstrongQUALIFICATIONS/strong /pulliHigh school diploma;/lili3 to 5 years of experience in a similar position;/liliGood analytical and problem-solving skills;/liliDetail oriented;/liliAbility to work in a fast-paced environment with limited supervision/liliMust be able to multi-task;/liliKnowledge of Microsoft Office tools and Gmail;/liliExperience in Optics an asset ;/liliExperience in Edging amp; Mounting an asset;/liliGood communication skills;/liliQuick learner;/liliTeam player and ability to interact with other departments;/liliGood English language skills – both written and spoken./li/ulpThis posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts./pp /ppEssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email a href=mailto:HRCompliance@luxotticaretail.comHRCompliance@luxotticaretail.com/a./pp /ppWe are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law./p