In-House Service Technician

pstrongRequisition ID: /strong926338 brstrongStore #/strong: E03018 Instrument Tech FIELD brstrongPosition:/strongFull-TimebrstrongTotal Rewards: a href=https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US target=_blank rel=noopenerBenefits/Incentive Information/a/strong/pp /ppEssilor Instruments provides seamless access to state-of-the-art products, with a focus on customer satisfaction by setting new standards of excellence in the industry. Our solutions highlight eye care professionals expertise and meet their business needs, by providing innovative solutions and technologies, ensuring patients quality care. Through this continuous innovation, we own a leading position in major categories such as finishing equipment, eye health assessment, eye refraction and fitting measurements./ppEssilor Instruments is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. a href=https://www.linkedin.com/company/essilorluxottica/posts/?feedView=allDiscover more by following us on LinkedIn!/a/pp /ppstrongGENERAL FUNCTION /strong/ppThe In-House Service Technician plays a vital role in ensuring the operational excellence, reliability, amp; safety of ophthalmic amp; lens finishing equipment. This position is responsible for performing preventative maintenance, calibration, troubleshooting, amp; repair of specialized instruments used in medical amp; laboratory settings./ppThe technician will provide both technical expertise amp; customer support, ensuring equipment meets performance specifications amp; quality standards. This role also involves maintaining comprehensive service documentation amp; supporting compliance with internal procedures amp; regulatory requirements./ppstrongMAJOR DUTIES amp; RESPONSIBILITIES/strong/pulliPerform scheduled preventative maintenance (PM) amp; calibration on a wide range of ophthalmic amp; finishing instruments, including phoropters, slit lamps, autorefractors, amp; lens edgers./liliDiagnose, troubleshoot, amp; repair mechanical amp; electrical issues efficiently to minimize downtime amp; maintain customer satisfaction./liliExecute all calibration amp; service procedures in accordance with established Standard Operating Procedures (SOPs), manufacturer specifications, amp; applicable regulatory requirements/liliMaintain complete amp; accurate documentation of maintenance activities, repairs, calibrations, amp; equipment history within the company’s service management system./liliCollaborate with external vendors or specialized service partners for complex repairs, parts sourcing, or advanced diagnostics when necessary./liliManage amp; maintain an organized inventory of spare parts, tools, test equipment, amp; maintenance supplies to ensure operational readiness./liliSupport internal amp; external customers by providing technical guidance, troubleshooting assistance, amp; product support via phone, email, or video./liliParticipate in incoming inspection amp; testing of new or refurbished equipment prior to release or shipment./liliAssist in the evaluation amp; implementation of process improvements to enhance service efficiency, quality, amp; safety./liliAdhere to all company safety policies amp; regulatory requirements when handling tools, electrical systems, amp; optical instruments./liliContribute to continuous improvement initiatives within the service department, supporting team goals amp; knowledge sharing./li/ulpstrongBASIC QUALIFICATIONS/strong/pulliAssociate degree in Electrical Engineering, Mechanical Engineering, Biomedical Technology, or a related technical discipline; or equivalent hands-on training amp; experience in equipment repair./liliMinimum 3–5 years of experience in equipment maintenance, calibration, or technical support roles./liliProven proficiency in reading amp; interpreting technical manuals, blueprints, amp; schematics./liliStrong mechanical amp; electrical troubleshooting capabilities, including familiarity with diagnostic tools amp; multimeters./liliBasic computer literacy, including experience documenting service work electronically./liliStrong communication amp; interpersonal skills, with a focus on professionalism amp; customer service./liliAbility to lift amp; move equipment (up to 50 lbs) amp; perform physically demanding installations./li/ulpstrongPREFERRED QUALIFICATIONS/strong/pulliExperience working within the optical, ophthalmic, or healthcare device industries./liliHands-on experience servicing ophthalmic instruments or lens finishing systems./li/ulp /ppPay Range: 23.75  - 36.78 /ppThis posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts./pp /ppEssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email a href=mailto:HRCompliance@luxotticaretail.comHRCompliance@luxotticaretail.com/a./pp /ppWe are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law./p