Senior Manager Logistics Customer Service

pstrongRequisition I/strongstrongD: /strong928864strong brStore #: /strongM17038 Log Cust Service - ATL Lab brstrongPosition/strong: Full-Time brstrongTotal Rewards: a href=https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US target=_blank rel=noopenerBenefits/Incentive Information/a/strong/pp /ppIf you’ve worn a pair of glasses, we’ve already met./ppWe are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms./ppOur unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions./ppJoin our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. a href=https://www.linkedin.com/company/essilorluxottica/posts/?feedView=allDiscover more by following us on LinkedIn!/a/ppstrongGENERAL FUNCTION /strong/ppThe Sr Manager - Business Data (Logistics CS) will lead and oversee both the Logistics Customer Service team in North America./ppThis position is critical for driving a smooth communication amp; alignment between the North American Logistics Operations and our internal customers / stakeholders, with a clear focus on preventative problem solving and continuous improvement. As the main link between Logistics Operations and Businesses (Ecommerce, Retail, Wholesale, RXO) the mission is to champion the Voice of the Customer (VOC)./ppstrongMAJOR DUTIES AND RESPONSIBILITIES/strong/pulliManages, leads and develops the Logistics Customer Service Team./liliDrives the alignment of Logistics strategy with market requirements./liliInstills a culture of excellence, promoting a proactive approach to prevent and resolve issues that might affect customer experience./liliGathers and validates customer requirements to ensure the logistic performance is in line with customer expectations./liliLiaise with Executive Teams, Commercial teams and Operations Teams, to manage an optimal communication flow that allows for a prompt identification of issues and solutions understanding logistics processes and how they translate into KPIs./liliGuarantees that business priorities are respected by Logistics operations in terms of what and when to ship, enabling Markets to achieve sales forecasts and targets while respecting service levels./liliManages shipping activities related to Routing (appointment) customers by leading a dedicated team that guarantees orders are properly routed on customer portals and carriers are scheduled for pickup./liliLeads and motivates cross functional teams to follow up on order flow in order to assure respect of KPIs and limit exceptions generation./liliManages and monitors logistics quality mistakes reported from customers (claims / chargebacks) in order to decrease them by identifying process improvements and / or process flaws at the DC or on the transportation/liliInfluences teams from all departments of the organization to achieve the company goals and priorities of volumes, service and quality./liliConverts a good idea into a reality to deliver value./li/ulpstrongBASIC QUALIFICATIONS/strong/pulliBachelor’s degree in highly analytical and quantitative areas such as: Business, Finance, Strategy, Economics, Statistics, or related field/lili10+ years of relevant experience in strategy, business intelligence, customer service and/or analytics/liliStrong ability to build cross functional relationships and influence business partners/liliStrong analytical and critical thinking skills/liliStrong Communication Skills: ability to clearly convey very complex ideas in simple easy to understand ways – both in writing and verbally/liliTechnical Software Expertise: knowledge of statistical packages (R), financial modeling (Excel) and presentation (PowerPoint)/liliSystems implementation experience/li/ulpstrongPREFERRED QUALIFICATIONS/strong/pulliMBA or Master’s degree in highly analytical and quantitative areas such as: Business, Finance, Strategy, Economics, Statistics, or related field/liliCustomer Service or Logistics experience/li/ulpThis posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts./pp /ppEssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email a href=mailto:HRCompliance@luxotticaretail.comHRCompliance@luxotticaretail.com/a./pp /ppWe are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law./p