Service Center Manager - Instruments (F/M)

pstrongspan style=If you’ve worn a pair of glasses, we’ve already met./span/strong/ppspan style=We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms./span/ppspan style=Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions./span/ppspan style=Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. a href=https://www.linkedin.com/company/essilorluxottica/posts/?feedView=allDiscover more by following us on LinkedIn!/a/span/ppClassification : F12/pp /pp style=margin:0.0cm 0.0cm 0.0cm 9.0pt;Times New Roman#39;, serifstrongspan style=Your role/span/strong/pp style=margin:0.0cm 0.0cm 0.0cm 9.0pt;Times New Roman#39;, serif /pp style=margin:0.0cm 0.0cm 0.0cm 9.05pt;text-align:justify;Times New Roman#39;, serifspan style=The strongService Center Manager/strong is responsible for the overall performance of the Service Center, ensuring customer satisfaction through safe, compliant, cost‑efficient and timely service operations./span/pp style=margin:0.0cm 0.0cm 0.0cm 9.05pt;text-align:justify;Times New Roman#39;, serif /pp style=margin:0.0cm 0.0cm 0.0cm 9.05pt;text-align:justify;Times New Roman#39;, serifspan style=The role leads service activities related to medical devices and other machines, guaranteeing high standards of quality, regulatory compliance, safety and operational excellence. The Service Center Manager manages multidisciplinary teams while ensuring service continuity and performance./span/pp style=margin:0.0cm 0.0cm 0.0cm 9.05pt;text-align:justify;Times New Roman#39;, serif /pp style=margin:0.0cm 0.0cm 0.0cm 9.05pt;text-align:justify;Times New Roman#39;, serifspan style=This position acts as a key interface between customers (Essilor Instruments distribution network), internal stakeholders and suppliers, and contributes to continuous improvement initiatives, service transformation and the deployment of new products and services./span/pp style=margin:0.0cm 0.0cm 0.0cm 9.05pt;text-align:justify;Times New Roman#39;, serif /pp style=margin:0.0cm 0.0cm 0.0cm 9.05pt;text-align:justify;Times New Roman#39;, serif /pp style=margin:0.0cm 0.0cm 0.0cm 9.0pt;text-align:justify;Times New Roman#39;, serifstrongspan style=Main responsabilities/span/strongstrongspan style= /span/strong/pul style=margin-top:0.0cm;margin-bottom:0.0cm type=discli style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Deliver customer service excellence (quality, cost, lead‑time, safety)/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Ensure compliance with quality systems, medical device and machines regulations/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Adapt service capacity and organization to business variability/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Develop team skills and engagement/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Drive continuous improvement and operational efficiency/span/li/ulp style=margin:0.0cm 0.0cm 0.0cm -9.0pt;Times New Roman#39;, serif /pp style=margin:0.0cm 0.0cm 0.0cm 9.0pt;text-align:justify;Times New Roman#39;, serifstrongspan style=Service Operations amp; Customer Satisfaction/span/strong/pul style=margin-top:0.0cm;margin-bottom:0.0cm type=discli style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Ensure service delivery in line with quality, cost, lead‑time and SLA objectives/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Act as main escalation point for complex service and customer issues/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Ensure proactive communication with the distribution network/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Monitor customer satisfaction and service reliability/span/li/ulp style=margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:justify;Times New Roman#39;, serif /pp style=margin:0.0cm 0.0cm 0.0cm 9.0pt;text-align:justify;Times New Roman#39;, serifstrongspan style=Safety, Quality amp; Regulatory Compliance/span/strong/pul style=margin-top:0.0cm;margin-bottom:0.0cm type=discli style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Ensure compliance with Quality Management System and medical device regulations (e.g. GMED)/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Promote and enforce HSE and safety rules/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Guarantee documentation accuracy, traceability and audit readiness/span/li/ulp style=margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:justify;Times New Roman#39;, serif /pp style=margin:0.0cm 0.0cm 0.0cm 9.0pt;text-align:justify;Times New Roman#39;, serifstrongspan style=Performance amp; Resource Management/span/strong/pul style=margin-top:0.0cm;margin-bottom:0.0cm type=discli style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Define and optimize service organization, workload planning and resource allocation/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Build, manage and monitor the Service Center budget/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Monitor performance using KPIs and dashboards/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Drive cost control, productivity and operational reliability initiatives/span/li/ulp style=margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:justify;Times New Roman#39;, serif /pp style=margin:0.0cm 0.0cm 0.0cm 9.0pt;text-align:justify;Times New Roman#39;, serifstrongspan style=Continuous Improvement amp; Transformation/span/strong/pul style=margin-top:0.0cm;margin-bottom:0.0cm type=discli style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Lead Lean Manufacturing and continuous improvement actions/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Contribute to deployment of new products and service activities/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Collaborate with TBS, Ramp;D, Industrialization and Quality teams to improve product maintainability/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Support digitalization and simplification of service processes/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Participate in Post‑Market Surveillance and customer feedback loops/span/li/ulp style=margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:justify;Times New Roman#39;, serif /pp style=margin:0.0cm 0.0cm 0.0cm 9.0pt;text-align:justify;Times New Roman#39;, serifstrongspan style=People Management amp; Leadership/span/strong/pul style=margin-top:0.0cm;margin-bottom:0.0cm type=discli style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Lead and develop administrative and technical teams/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Manage recruitment, onboarding, training and skill development/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Conduct performance and development reviews/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Encourage team engagement, collaboration and quality of work life/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Ensure compliance with labor regulations and internal policies/span/li/ulp style=margin:0.0cm 0.0cm 0.0cm -9.0pt;Times New Roman#39;, serif /pp style=margin:0.0cm 0.0cm 0.0cm -9.0pt;Times New Roman#39;, serifstrongspan style= /span/strong/pp style=margin:0.0cm 0.0cm 0.0cm 9.0pt;text-align:justify;Times New Roman#39;, serifstrongspan style=Your profile/span/strong/pul style=margin-top:0.0cm;margin-bottom:0.0cm type=discli style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Engineering degree or equivalent./span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Minimum 5 years’ experience in industrial service, support or manufacturing environment, including people management./span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Customer/spanspan style=Cambria Math#39;, serif‑/spanspan style=oriented mindset, strong leadership skills, analytical and structured approach, ability to manage priorities and change in a complex environment, and strong transversal collaboration capabilities./span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Strong customer orientation and operational leadership/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Ability to manage regulatory constraints and service performance/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Effective communication and escalation management/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Continuous improvement and change management mindset/span/li/ulul style=margin-top:0.0cm;margin-bottom:0.0cm type=discli style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Strong understanding of service center operations and production processes/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Experience with SLA management, ticketing and RMA systems/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Documentation and knowledge base management/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Budget management and cost control/span/lili style=text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;Times New Roman#39;, serifspan style=Fluency in French and English is required/span/li/ulp style=text-align:justify;margin:0.0cm;Times New Roman#39;, serif /pp style=margin:0.0cm 0.0cm 0.0cm 14.2pt;Times New Roman#39;, serif /p