Service Coordinator - Service Parts

pstrongRequisition ID: /strong930302 brstrongStore #/strong: E03018 Instrument Tech FIELD brstrongPosition:/strongFull-TimebrstrongTotal Rewards: a href=https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US target=_blank rel=noopenerBenefits/Incentive Information/a/strong/pp /ppEssilor Instruments provides seamless access to state-of-the-art products, with a focus on customer satisfaction by setting new standards of excellence in the industry. Our solutions highlight eye care professionals expertise and meet their business needs, by providing innovative solutions and technologies, ensuring patients quality care. Through this continuous innovation, we own a leading position in major categories such as finishing equipment, eye health assessment, eye refraction and fitting measurements./ppEssilor Instruments is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. a href=https://www.linkedin.com/company/essilorluxottica/posts/?feedView=allDiscover more by following us on LinkedIn!/a/pp /ppstrongGENERAL FUNCTION /strong/ppThe Service Coordinator – Service amp; Parts is responsible for coordinating the end-to-end flow of service work orders, including field amp; depot service activities, while also managing service parts coordination amp; inventory support. This role serves as a critical liaison between customers, sales, sales operations, service technicians, depot teams, vendors, amp; internal partners to ensure timely service delivery, accurate parts fulfillment, amp; a high level of customer satisfaction./ppThe position requires strong organizational, communication, amp; problem-solving skills, with the ability to manage multiple priorities in a fast-paced service environment. The Service Coordinator creates a collaborative, customer-focused work environment that promotes teamwork, continuous improvement, operational accuracy, amp; service excellence./ppstrongMAJOR DUTIES amp; RESPONSIBILITIES/strong/ppstrongService Coordination amp; Workflow Management/strong/pulliCoordinate amp; organize the daily flow of service work orders for field amp; depot service teams./liliAssign, prioritize, amp; track service activities to ensure timely completion amp; effective resource utilization./liliServe as a primary point of contact for service-related inquiries from customers, sales, sales operations, amp; service teams./liliMonitor service progress to ensure customer satisfaction, service quality, amp; proper invoicing./liliAct as an escalation point for scheduling, service execution, or customer concerns, resolving issues professionally amp; efficiently./li/ulpstrongCustomer Communication amp; Case Management/strong/pulliCommunicate clearly amp; proactively with customers regarding service status, scheduling, quotes, approvals, amp; issue resolution./liliCreate service quotes amp; coordinate customer approvals in alignment with service amp; pricing guidelines./liliProcess RMAs amp; coordinate customer returns into the service depot./liliRespond to inquiries via phone amp; email in a timely, professional manner, consistently delivering exceptional customer service./li/ulpstrongParts Coordination amp; Inventory Support/strong/pulliCoordinate parts availability to support service repairs amp; customer orders, ensuring minimal service disruption./liliProcess, track, amp; document parts orders, usage, amp; returns within the ERP amp; service systems./liliSupport inventory accuracy through coordination with parts teams, vendors, amp; logistics partners./li/ulpstrongCross-Functional Collaboration amp; Process Improvement/strong/pulliWork closely with Field Service, Depot Service, Sales, Sales Operations, Customer Service, amp; Vendors to ensure seamless service execution./liliEnsure compliance with internal service, inventory, amp; documentation standards./li/ulpemDuties may evolve based on business needs./em/ppstrongBASIC QUALIFICATIONS/strong/pulliStrong organizational amp; administrative skills with the ability to manage multiple priorities simultaneously./liliExcellent attention to detail amp; commitment to accuracy in service documentation amp; order processing./liliEffective written amp; verbal communication skills for interacting with customers amp; internal teams./liliProficiency in Microsoft Office (Excel, Word, Outlook) amp; comfort using ERP, service, or inventory management systems./li/ulpstrongPREFERRED QUALIFICATIONS/strong/pulliExperience supporting field service, depot service, or technical service operations./liliExperience in the ophthalmic, optical, medical device, or related technical service industry./li/ulpPay Range: 18.42  - 24.26 /ppThis posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts./pp /ppEssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email a href=mailto:HRCompliance@luxotticaretail.comHRCompliance@luxotticaretail.com/a./pp /ppWe are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law./p