EyeCare Advisor

pstrongRequisition ID: /strong937558 brstrongStore #/strong: 00R113 FE Ottawa brstrongPosition:/strongFull-TimebrstrongTotal Rewards: a href=https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US target=_blank rel=noopenerBenefits/Incentive Information/a/strong/pp /ppAt For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear./ppWhen you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow./ppFor Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. a href=https://www.linkedin.com/company/essilorluxottica/posts/?feedView=allDiscover more by following us on LinkedIn!/a/pdivdiv style=padding:10.0px 0.0px;border:1.0px solid transparentdiv style=font-size:16.0px;word-wrap:break-wordH2 style=font-size:1.0em;margin:0.0pxJOB DESCRIPTION/H2/divdivpstrong uGENERAL FUNCTION/u/strongem /em/ppThis role supports the EyeCare function.  Creates exceptional value in the lives of our customers by delivering the Clearly Experience to both customers and patients.  Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the Patient Journey and seamlessly links the doctor and retail functions together./pp /ppstronguMAJOR DUTIES amp; RESPONSIBILITIES/u/strong /pulliProvide top quality service in accordance with the behaviors and expecations of our Patient Journey./liliAttentive to details; privately obtaining medical history and prepare patient for examination, review prescriptions and/or patient information carefully; ask open ended questions, identify special needs, consulting with Optician, Doctor or Retail Management when necessary./liliExplains all required paperwork, tests, products and services as well as the appropriate time frame./liliPerform all pre-examination testing with accuracy and attention to detail; take the initiative to explain all measurements and answer any questions the patient may have./liliOperate the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details. When required, collect proper payment following company security procedures and retain proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons./liliDemonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures./liliUtilize clinical and product knowledge, provide coaching and guidance to patients on the care and handling of contact lenses./liliResponsible for the maintenance and disinfection of contact lens inventory; provide clinical support to the Optometrist as needed./liliHandle and file all patient records in an organized and efficient manner in accordance with HIPAA/PIPEDA. /li/ulp /ppstrongBASIC QUALIFICATIONS/strong/pulliHigh School graduate or equivalent/liliStrong customer service skills (internal and external)/liliStrong communicator and listener/liliProblem solving ability/liliStrong interpersonal skills/liliFamiliarity with computers and calculators/liliOrganization skills/liliStrong basic math skills/li/ulp /ppstrongPREFERRED QUALIFICATIONS/strong/pulliPrevious experience in optical or doctor’s office/li/ul/div/div/divpPay Range: 19.85  - 24.86 /ppThis posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts./pp /ppEssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email a href=mailto:HRCompliance@luxotticaretail.comHRCompliance@luxotticaretail.com/a./pp /ppWe are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law./p