High Clienteling Senior Manager/Manager, Singapore & Malaysia

Description

To act as a growth engine for top client acquisition, conversion, and value creation across Singapore and Malaysia.

This role holds direct accountability for:

• Top client revenue growth
• VIC pipeline development and conversion
• Exceptional Pieces & Bespoke sales
• Partnership-driven client acquisition

The High Clienteling Senior Manager/Manager translates Guerlain’s high-end ambition into tangible commercial outcomes, driving both immediate sales impact and long-term client value

Les missions

MAIN RESPONSIBILITIES

TOP CLIENT PIPELINE & REVENUE OWNERSHIP

• Build and manage a strong pipeline of top clients, ensuring consistent conversion into active spending clients and progression across the growth funnel
• Drive targeted engagement across top client segments aligned with SG and MY market priorities to maximise revenue contribution
• Develop structured action plans for top-tier clients to drive sustained growth
• Own and deliver top client revenue growth targets across Singapore and Malaysia

HIGH CLIENTELING ACTIVATIONS

• Design & execute high-impact top-client activations to drive engagement, conversion, and sales
• Deliver strong commercial outcomes through effective engagement and follow-up
• Lead key activations across boutiques, OOH events, and partner platforms

EXCEPTIONAL SALES & STRATEGY

• Drive the identification of high-value sales opportunities within the top client portfolio
• Personally engage and lead the closing of Exceptional Pieces and bespoke sales
• Drive Exceptional Pieces and bespoke sales through personalised curation and storytelling
• Build strong trust and credibility with top clients to enable repeat high-value transactions

STRATEGIC PARTNERSHIPS & BUSINESS DEVELOPMENT

• Develop and activate strategic partnerships to generate qualified leads and drive revenue
• Identify new business opportunities aligned with Guerlain’s positioning

RETAIL COLLABORATION & SALES ACCELERATION

• Partner closely with retail teams to identify and engage top clients
• Support retail teams in elevating engagement and conversion of top clients

PERFORMANCE TRACKING & INSIGHTS

• Monitor client performance and identify opportunities for growth
• Provide insights to optimise client engagement and commercial outcomes

Support additional business priorities as required

Profil

Professional Experience Proven track record in luxury sales or high-value client management, with direct exposure to UHNW or VIC clientele Demonstrated ability to drive revenue and close high-value transactions Experience in partnerships, business development, or private client management within luxury or banking sectors Skills Minimum 7 years Clienteling, CRM and business development experience in luxury goods / retail industry Strong commercial acumen with a focus on conversion, pipeline management, and revenue delivery Ability to balance relationship building with disciplined sales execution Exceptional communication, negotiation, and presentation skills Strong analytical thinking with the ability to interpret client data, market trends, and sales performance. Personal Attributes Results-driven with strong ownership mindset Highly disciplined and execution-focused High level of discretion and professionalism Strong personal presence and credibility in luxury environments Entrepreneurial and proactive