Client Experience Manager
About the role
We are currently seeking an experienced, dedicated, dynamic and service-focused Client Experience Manager to join our Cadogan Place store. The Client Experience Manager plays a pivotal role in cultivating a culture of excellence within the stores — one that places both the client and the team at the heart of every moment. This hybrid role combines two complementary missions:
• Client Experience (approx. 80%) – Elevating the in-store experience through the six Hermès values and ensuring they are lived authentically by our teams.
• Client Relationship Management (approx. 20%) – Supporting the store in nurturing long-term client relationships through meaningful engagement, insight, and care. Working closely with the Store Directors and the Head Office Client Experience (CX) team, the role ensures that the store embodies a uniquely Hermès experience — refined, human, generous, and connected. Through leadership, coaching, analysis, and storytelling, the Client Experience & De...
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