Operations Training Manager, NYC & Central Region
About the role
The Team: The Retail Operations team supports all Hermès of Paris retail boutiques in efforts to reduce in-store operational and administrative workload, as well as streamline processes and achieve operational excellence for the ultimate associate and client experience. The Opportunity: As the Operations Training Manager for the NYC/Central region you will be responsible for delivering instructor-led, in-person and web-based training to new and existing employees. Training programs will focus on a variety of topics within the operational areas of a retail store environment. The Operations Training Manager, NYC/Central provides support to the field, that can include on-site and individual training when needed. Reporting to the Director, Operations Training, this position will conduct needs assessments, design, and develop training materials and resources with the end-user in mind. The focus will be to support the retail teams, ensuring operational efficiency and effectiveness. ...
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