Sales & Service Support - Abu Dhabi
About the role
Responsibilities COORDINATION AND FOLLOW-UP OF CUSTOMER SERVICES
• Manage services to customers in store and coming from contact center (e.g. customer contact, complaints handling, follow-up in relevant store it tools, etc.)
• Be responsible for the quality of the follow-up for all customer services in store and coming from contact center (i.e customer requests, special and personalized orders, reservations and wishes, remote sales, repair requests) by setting up follow-up routines.
• Be a real partner to sales team to optimize and simplify the back-office follow-up of those services.
• Monitor conversion rates and average durations for reservations and customer requests
• Monitor lead times at each relevant step of the aftersales & repair lifecycle
• Review the duration of the customer services (e.g. customer orders and reservation, SAV) and cooperate with the sales team for the follow up and conversion to sales
• Liaise with the sales team in the store and co...
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