Client Advisor - Korea (referral)

Les missions

Sales

• Following the Loro Piana Selling Galateo and all the related Company standards, is responsible for the sales process (“Loro Piana Selling Galateo”) and contributes to the store sales targets achievement
• Provides and maintains a high level of customer service
• Manages commercial relations with clients in order to assure their highest level of satisfaction
• Understand and knows Company KPI’s and work to meet them

Client Management and CRM

• Builds and nurtures strong and professional relations with guests by leveraging different IT tools (social apps, clienteling apps, social media, etc…)
• Turns every touch point with customers into a positive situations, always promoting Brand image
• Communicates to the Management the collected information regarding clients
• Complies with the CRM data collection and data protection

After Sales

• Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
• Manages claims with the supervisor support
• Executes the follow up of clients’ requests

 

Product

• Participates to all the product presentations (all product categories) done in the store
• Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store and is able to share relevant information and engage guests
• Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store

Visual Management

• Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance

Inventory Management

• Is always updated on the store stock in order to optimize sales
• Participates to end of the year, sector and rotation inventory for each product category

Thefts and losses

• Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving
• Swiftly points out to his supervisor if something is missing

Profil

Relevant work experience as Client Advisor in a luxury boutique Aligned with the Brand identity and detail and result oriented Passion and high motivation for Loro Piana products and Brand Excellent interpersonal, teamworking and problem solving skills Good stress management, flexibility and adaptability Fluent English, both spoken and written; other languages are a plus / For Asia countries, fluent English is not a mandatory requirement