Loro Piana, Client Services Specialist, Madison Ave, New York

Description

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

 

General Purpose of the Position:

We are seeking a Client Services Specialist to join our team at Loro Piana. You will play a pivotal role in the overall success of the business by maintaining exceptional standards of sales support, guest service, and transaction accuracy. The Client Services Specialist will uphold the brand image and service standards by providing exceptional support to our selling team and ensuring an elevated experience for our clients.

Les missions

Key Responsibilities

• Ensure the highest standards of sales support and guest service are maintained at all times, striving to exceed expectations and leave a lasting impression on every guest.
• Process transactions accurately and efficiently, including cash, credit card, and other forms of payment, while adhering to company policies and procedures.
• Handle cash transactions with precision, including opening and closing registers, balancing cash drawers, and reconciling discrepancies.
• Develop a comprehensive understanding of our luxury products and services to effectively assist guests with inquiries and provide recommendations as needed.
• Address client concerns and resolve issues promptly and courteously, demonstrating a commitment to exceptional service and guest satisfaction.
• Ensure compliance with all company policies and procedures, including those related to cash handling, security, and safety protocols.
• Participate in ongoing training and development initiatives to enhance your skills and knowledge, contributing to your personal growth and professional development.

Profil

Skills and Abilities Required 1+ years of guest service experience, preferably in a luxury retail environment. Excellent communication, teamwork, and problem-solving skills. Basic knowledge of sales, operations and inventory control. Ability to lift and move objects up to 40 pounds

Informations complémentaires

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth. We offer a comprehensive range of benefits including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, and Headspace mental health support. Additionally, employees enjoy a generous product discount, exclusive LVMH discounts, and other tailored perks.

Compensation

Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $24.00 to $26.00 USD per hour.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Perspectives d'évolution

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth. We offer a comprehensive range of benefits including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, and Headspace mental health support. Additionally, employees enjoy a generous product discount, exclusive LVMH discounts, and other tailored perks.

Compensation

Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $24.00 to $26.00 USD per hour.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.