Client Services Specialist

Description

Overview

The Client Services Specialist drives client engagement and sales development across both direct and remote touchpoints, from initial outreach through post-sales support, ensuring excellence in service delivery and sales performance in alignment with Maison values. This role focuses on proactive client acquisition, effective sales, seamless service resolution, and contributes to long-lasting relationships through empathy, knowledge, and operational precision.

Les missions

Key Responsibilities

Comprehensive Client Support:

• Strategically engage clients through proactive outreach, extending invitations for personalized appointments and cultivating opportunities for direct sales.
• Facilitate remote sales transactions, including delivery coordination within Kazakhstan, delivering a seamless remote client experience
• Handle all client inquiries and requests, from pre-purchase assistance to post-purchase service, across phone, email, and digital platforms
• Deliver timely and effective solutions while ensuring client satisfaction
• Provide technical assistance, product advice, and service process guidance
• Contribute to the success of loyalty programs through service excellence
• Provide direct client support on the floor in case of a 100% outreach achieved

 

Issue Resolution and Process Improvement

• Analyze recurring issues and recommend corrective actions
• Collaborate with logistics and inventory teams to resolve delays
• Assist with after-sales services including repairs, returns, and adjustments
• Follow internal escalation protocols to address complex cases
• Provide feedback for continuous process enhancements

 

Client-Centered Communication

• Communicate with clarity, empathy, and precision across all channels
• Tailor language and messaging to reflect Maison voice and tone
• Guide clients through service options with patience and care
• Promote client confidence by delivering knowledgeable and transparent responses
• Support initiatives that improve proactive communication

 

Back-Office and Coordination Tasks

• Manage data entry and documentation for client transactions
• Coordinate with in-store teams to align on follow-up actions
• Monitor inventory and product availability related to service
• Contribute to service dashboards and report updates
• Support integration with CRM systems for end-to-end follow-up

 

Contribution to Team and Culture

• Participate in service excellence trainings and workshops
• Share insights on client pain points and emerging expectations
• Contribute to a culture of empathy, accountability, and continuous growth
• Uphold brand image in every interaction
• Encourage innovation and process refinement

Profil

Hard skills Customer Relationship Management Customer Service Product Knowledge Negotiation Product Demonstration Selling Techniques Order Management Support Service Delivery Execution Upselling Workflow Prioritization SLA Compliance Basic Data Entry Persuasive Writing Inventory Management Soft skills Communication Adaptability Customer Centricity Attention to Detail