People Operations Manager

Description

We are seeking an experienced and highly motivated People Operations Manager to join our dynamic HR team for the UKISA region (700 headcount, 17 stores, 3 countries). This role is pivotal in ensuring the smooth and efficient HR operations and contributing to a thriving work environment within Louis Vuitton. The successful candidate will be a hands-on HR professional with a strong operational background and a keen eye for detail. You will have one direct report.

 

Les missions

• Payroll Management
• Oversee and manage the end-to-end payroll process across our three counties, ensuring accuracy, compliance, and timely execution
• Liaise with external payroll providers, internal finance and Retail Performance teams on all Compensation and benefits related topics
• Ensure compliance with all relevant tax and employment legislation
• HR Controlling, Budgeting & Reporting
• Lead the development and maintaining of HR metrics, dashboards, and reports to provide insights into HR performance and support strategic decision-making
• Supervise FTE and Payroll planning and monitoring of our HR team budget
• Lead HR data analysis to identify trends, areas for improvement and opportunities
• HRIS Management
• Act as a key user and administrator for our HR Information Systems, ensuring data integrity, accuracy, and optimal system utilization
• Support HRIS implementations, upgrades, and enhancements
• Provide training and support to HR team members, managers and employees on HRIS functionalities
• Compensation & Benefits Management
• Support the development, implementation, and administration of competitive compensation and benefits programs
• Conduct market benchmarking and analysis to ensure attractiveness of our C&B; offer
• Lead annual salary reviews and manage variable pay schemes (bonus and commissions) throughout the year
• Manage and update all benefits plans with our external providers
• International Mobility & Visa Management
• Manage and coordinate immigration processes, including visa applications, work permits, and other necessary documentation for international transferees and new hires
• Act as a key point of contact for employees and external immigration counsel, ensuring compliance with UKISA immigration laws and regulations
• Provide guidance and support to employees on relocation
• Employee Relations
• Follow up and supervise with our legal advisor, complex employee relations issues, including disciplinary actions, grievances, and conflict resolution, ensuring fair and consistent application of policies.
• Support investigations and provide recommendations for appropriate actions, coordinate cases with our Health & Security team

Profil

Proven experience of at least 10-year in a similar Payroll Management, People / HR Operations or C&B; Manager role Retail / Hospitality or fast-paced environment background preferred Proficiency in HR data analysis and reporting, with experience in creating HR dashboards Hands-on experience with payroll management from A to Z and HRIS Strong organizational skills and attention to details Strong understanding of UKISA employment law and HR best practices Excellent communication, interpersonal, and negotiation skills Ability to handle sensitive information with confidentiality and discretion