Store Manager

Description

OVERALL MISSION

• The main missions include:
  • Staff Management
  • Inventory Management
  • Sales Management
• Operate the store through superior customer service, sales management, professional selling and effective staff management.
• Manage store business on a day to day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment.

Les missions

DUTIES & RESPONSIBILITIES

• Develop Managers to ensure their teams deliver the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, and those of their team, partner with the In-store Trainer to tailor individual action plans
• Hire, evaluate, train, position and discipline the staff in a manner consistent with company policies to reflect business strategy and meet sales goals.
• Demonstrate sales leadership for staff by playing an active role on the selling floor (Role Model etc).
• Continuously motivate sales staff to meet assigned sales and productivity goals.
• Implement Events and develop in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market.
• Provide “best estimates” for forecasts of Monthly Sales targets.
• Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
• Uphold excellent quality, in conjunction with efficient and friendly customer service.  Monitor staff performance to ensure that excellent customer service is maintained.
• Aim to exceed customer expectations of Louis Vuitton services and products, thereby ensuring high customer satisfaction at all times.
• Establish and implement action plans in cooperation with the Retail Manager, to develop sales for each product category and clientele. (local and tourist).
• Be aware of local trading environment and it’s impact on our sales, including competitors’ trading activities.
• Act as brand ambassador to strengthen relationship with the VIP clientele.
• Translate strategic and business goals into concrete and individual actions and objectives

Profil

KEY REQUIREMENTS & COMPETENCIES Minimum of 8 years experience with at least 4 years of management experience Strong knowledge in fashion and luxury retail industry Excellent presentation skills Capable of analyzing, organizing and planning Entrepreneurial spirit Presentable, creative, diplomatic and detail oriented Excellent proficiency in English, Cantonese and Mandarin Strong computer literacy