Store Manager

Les missions

1.Staff Management

• Hire, evaluate, train, position and discipline the staff in a manner consistent with Louis Vuitton policies to reflect business strategy and meet sales goals.
• Motivate staff to achieve sales goals.
• Encourage and support the individual development of staff and communicate to Retail Manager staff suggestions and needs; encourage exchange of ideas.
• Promote and maintain harmonious staff relations.
• Develop a standard training program for all new employees and implement a yearly training program for all existing employees.
• Determine the needs for coverage and define scheduling.

2.Inventory Management

• Ensure proper inventory mix matching to market needs.
• Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands.
• Present merchandise in a manner consistent with Louis Vuitton standards, in order to maximize sales and merchandise turn.
• Instruct and supervise staff in the correct execution of all Louis Vuitton operating procedures, including merchandise receipt, pricing, counts and sales.

3.Sales Management

• Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained.
• Aim to exceed customer expectations of Louis Vuitton services and products, thereby ensuring high customer satisfaction at all times.
• Establish and implement action plans in cooperation with the Retail Manager, to develop sales for each product category and clientele. (local and tourist)
• Be aware of local trading environment and its impact on our sales, including competitors’ trading activities.

4.Housekeeping

• Implement and follow proper visual presentation guidelines to project the Louis Vuitton image and benefit sales through presentation.
• Make timely window and interior display changes pro-actively to feature various new items and create excitement.
• Maintain the highest standard of housekeeping both on and off the sales floor at all times.

5.Administrative Management

• Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Retail Manager.
• Take necessary actions to effectively control costs and ensure efficient operation in store.
• Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies.
• Implement and support all security measures.

6.Communication and Reporting

• Inform Retail Manager of decisions and procedures relating to business issues made at the store level.
• Obtain approval prior to implementation of new programs or procedures.
• Provide clear and informative business review.