Omnichannel Client Service Advisor

Overview Moncler Group is a leading retail company dedicated to delivering exceptional products and services to our clients. With a commitment to innovation, quality, and client satisfaction, we have established ourselves as a trusted brand in the retail industry. Your Impact Position Overview As the Client Service Advisor of Moncler Group Korea, you will play a key role in providing a personalized best-in-class service for clients with a particular focus on Moncler. You will represent the brand and engage with clients via phone, email, and chat, ensuring the delivery of an exceptional client experiences. Role and Responsibility Respond to client inquiries through phone, email, messaging, and live chat Assist clients with product, order, delivery, and after-sales related questions Provide warm, professional, and personalized service experience Accurately record client interactions using company systems Follow up on client requests and help resolve issues in a timely manner Support clients with e-commerce related inquiries such as shipment tracking and delivery updates Work closely with internal teams to ensure smooth client experience Share client feedback and suggestions to help improve our services Support various client service and omnichannel initiatives as needed Qualifications Role Competencies A customer-first mindset and passion for helping people Strong communication and interpersonal skills Positive attitude and willingness to learn Good organizational skills and attention to detail Ability to work collaboratively in a team environment Interest in fashion, luxury retail, and client experience Other Requirements Experience in customer service, retail, hospitality, e-commerce, or other client-facing roles Luxury or premium brand experience is a plus English communication skills are a plus Familiarity with Microsoft Office and customer service tools is a plus International study, work, or cultural experiences are welcome Candidates from hospitality and guest relations backgrounds are encouraged to apply