Dior LCP Fragrance Consultant - Selfridges London
About the role
Description
POSITION: DIOR LCP FRAGRANCE CONSULTANT
LOCATION: Selfridges, W1 London
HOURS: Full Time, Temporary position
Do you wish to join the House of Dreams?
In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.
You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.
This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:
Create Passionately
Craft together with joy
Excel for ultimate luxury
Lead with audacity
Cultivate Triumphant inclusivity
Commit and act to re-enchant the world.
Design your dreams with Dior.
Your Impact:
As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving fragrance & beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers.
Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.
Les missions
JOB RESPONSIBILTIES
SALES:
- To be an expert in Fragrance, makeup and skincare, able to present and apply products to inspire and gain new clients
- To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service and experience to customers
- To be aware of and achieve or exceed sales targets, as set by your line manager
- To pro - actively link & cross sell over all product categories, to increase average transaction value (ATV) and items per transaction (IPT)
- KPI - To achieve set sales targets
SERVICE:
- To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
- To initiate contact with clients and welcome them both on counter and through traffic stopping
- To develop personal relationships with clients and gain loyalty, introducing the DIOR “My Exclusive Loyalty Programme” reward scheme to all clients
- To educate clients on Parfums Christian Dior products and the brands rich heritage
- KPI - to deliver expertise in a Clients Experience (CX) & NPS feedback scores
GENERAL:
- To participate in merchandise management and ensure that it is in line with Corporate guidelines, protecting the brands image
- To monitor stock levels, report any issues and ensure that there are sufficient levels
- To adhere to all company procedures and policies, as outlined in the employee handbook
- To Build a strong Brand database - update ipos tool with client data including all sales and client profile
- To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)
* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects
Profil
Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous. Soft skills that align with our values: Create Passionately: Creative: able to recreate the emotions in clients of what fragrance was designed to encapsulate. Lead with Audacity: Tenacious: willing to go the extra mile to ensure customer leaves having received the very best luxury service. Driven and results orientated: seeking out ways to continually grow the business through events and counter activity. Self-confident: able to approach and engage with customers at ease, using your strong selling skills. Excel for Ultimate Luxury: Immaculately groomed and presented: embodying the elegance that customers have come to identify with Parfums Christian Dior. Hard Skills: Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous. Expert knowledge of fragrances: able to evoke passionate responses to fragrance notes. Product knowledge: knowledgeable on all Parfums Christian Dior products, especially fragrances. Selling techniques: proven ability to achieve or exceed sales targets and link-sell across product categories. Client relationship management: ability to develop personal relationships with clients and introduce loyalty schemes. Merchandise management: understanding and adherence to corporate guidelines. Inventory monitoring: ability to monitor stock levels and report issues.Informations complémentaires
Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.
At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).
Perspectives d'évolution
Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.
At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).