PRADA Counter Manager Beauty, Milan

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

Lead, coach and empower a team to achieve deliver exceptional customer experiences, sales excellence and ensure efficient store operations through positive and collaborative leadership.

RESPONSIBILITIES

• Act as a true Prada Ambassador and role model, consistently demonstrating the brand’s values and commitments.
• Coach, lead and inspire Beauty Advisors to achieve their sales targets.
• Monitor KPIs and provide qualitative feedback to elevate performance.
• Oversee inventory management (stock, testers, samples, and other selling tools) to prevent shortages or loss.
• Develop and maintain strong relationships within colleagues and foster a collaborative environment among all store categories.
• Drive, motivate and create a positive working atmosphere within the team.
• Ensure exceptional and personalized client experience, building strong relationships and driving client loyalty.
• Handle client requests, concerns and objections with professionalism and expertise.
• Collaborate with CRM team to enhance client loyalty.
• Continuously upskill to adapt to luxury, beauty and brand values.

KNOWLEDGE AND SKILLS

• Proven experience in beauty retail.
• Passion and strong knowledge of beauty & fragrances categories.
• Leadership and coaching skills, with the ability to elevate team performance.
• Data-Driven mindset with solid understanding of KPIs.
• Commitment to fostering an inclusive environment and leveraging Diversity, Equity and Inclusion.
• High cross-cultural agility, with the ability to adapt communication and leadership style to diverse teams and clients.
• Make-up Artist certification is considered a plus.
• Fluent spoken English expected. Other languages are desirable.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.