Client Treatment Manager

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Do you match with the profile?

• Do you have in-depth experience in client treatment or VIP/loyalty programs at luxury and/or international environment?
• Are you a strategic thinker with structured mind and analytical skills, being able to design new action plans creatively to enhance VIP clients loyalty strategy?
• Do you have excellent communication skills with a client- and team-oriented approach?
• Are you able to collaborate effectively with HQ and cross-functional teams?
• Do you have in-depth understanding of high-end retail industry?

If this is the case, then we would love to hear from you!

What are we expecting from you?

The Client Treatment Manager’s mission is to plan and implement VIP clients loyalty strategy of the Maison in line with HQ guideline in order to maximize the local VIP clients’ acquisition, loyalty and satisfaction, as well as customer profitability, optimizing VIP related experience.

• You will define and drive the VIP experience strategy in Japan, in line with the Maison’s DNA.
• You will develop and manage tailored loyalty programs, bespoke events and experiences for VIP clients, ensuring measurable ROI while strengthening the Maison’s High Jewelry image.
• You will personally engage with selected VIPs, acting as a role model for service excellence.
• You will lead the end-to-end planning and execution of international and domestic VIP Voyages, ensuring a seamless and exceptional client experience.
• You will work closely with Retail Managers and the High Jewelry team to drive growth and engagement of the Maison’s VIP clients.

More than a job…it’s an experience!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development

The recruitment process:

Send your application online If your profile matches our search, you will be contacted by the HR team for an interview. You will meet with HR, Client Engagement Senior Manager, Retail Excellence Director, and Japan President.