Sales Administrator - Full Time - Van Cleef & Arpels - Sydney Flagship
About the role
Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
An exciting new chapter awaits
As our Boutique undergoes a remarkable transformation, we are looking for exceptional talent to join our Maison and contribute to an elevated experience
Are you a good match?
You are detailed oriented, organized, and reliable, with a proactive approach to ensuring operational excellence. You possess strong communication and collaboration skills, contributing positively to team spirit and efficient back-office processes. You are adept at managing tasks, identifying solutions for efficiency, and committed to delivering high-quality work. A foundational knowledge of Maison policies and procedures, along with an interest in Jewelry & Watchmaking, would be a plus.
What are we expecting from you?
Reporting to the Boutique Operations Manager, you will be a vital part of the boutique team, ensuring the smooth and efficient running of back-office operations and contributing to an exceptional client experience. Your role will be to:
- Operational Management & Support:
- Manage cash and billing procedures, including POS, float, and bank deposits.
- Prepare and maintain various activity reports (reservation, consignment, stock, sales reconciliation, traffic).
- Order and manage consumables for the boutique (drinks, chocolates, flowers).
- Contribute to efficient document management (invoices, archives, mails).
- Handle relationships with external third-parties (e.g., energy & utilities providers, intermediaries).
- Take ownership of digital tools topics when the Operations & Sales Manager is unavailable.
- Ensure strict compliance with Maison's policies and procedures.
- Client Service & Experience Contribution:
- Support client experience by welcoming clients and managing their waiting time, offering refreshments, catalogues or boutique tours when relevant.
- Follow up on cost estimates with Sales Associates and manage related processes (acceptance, modification, returns).
- Act as a key point of contact for the platform/workshop.
- Perform specific customer service activities allowed in the boutique (e.g., shining, engraving).
- Team Collaboration & Development:
- Actively contribute to a positive team spirit and participate in day-to-day boutique life.
- Provide support for event organization and Maison identity initiatives.
- Raise awareness on back-office activities among the sales team and assist in training backups.
- Continuously develop personal knowledge and skills, including Maison products and policies.
More than a role.... We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process
Step 1: Submit your application!
Step 2: If your profile aligns, you will be sent a link to complete a short online video application
Step 3: Following a successful screening, you will be invited to an in-person recruitment day in Sydney (End of July / early August) where you will have the opportunity to learn more about the Maison and meet key personnel from Van Cleef & Arpels Oceania.
Step 4: 1on1 interviews with the Boutique Manager and Area Manager to show case your suitability for a role with Van Cleef & Arpels.
Step 5: With successful interviews completed, and contingent upon successful pre-employment screenings, you'll begin your journey with us.