Senior HR Manager, Van Cleef & Arpels Oceania

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

The Senior HR Manager serves as a strategic business partner to one of Richemont’s leading Maisons and a pioneer in luxury worldwide – Van Cleef & Arpels, aligning HR initiatives with specific Maison and regional business objectives. This role is critical in translating the Maison's strategic needs into actionable HR solutions and ensuring the effective delivery of HR services that support the Maison's growth and uphold its unique culture and values.

The Senior HR Manager acts as a consultant and advisor to the management team and employees on a wide range of HR-related issues, including talent management, organisational development, employee relations, performance management, compensation, and change management, while also contributing to broader Richemont HR initiatives. The ideal candidate will possess a deep understanding of the luxury retail business, strong analytical skills, and the ability to build trusted relationships across all levels of the organisation, embodying the Maison's spirit and culture of care, high collaboration, and high-touch retail and office staff engagement.

HOW WILL YOU MAKE AN IMPACT?  

KEY RESPONSIBILITIES

Strategic Partnership & Business Alignment:

• Act as a trusted advisor and strategic partner to Van Cleef & Arpels business unit leaders and managers, including the Managing Director, understanding their business goals, challenges, and priorities within the Oceania market.
• Actively develop and implement the People strategy for Van Cleef & Arpels Oceania, aligning with the Maison’s Yearly & Long-term Plans in close collaboration with the Oceania EXCO. This includes crafting relevant people plans and organisational structures to proactively support and enable the Maison's growth ambitions in the region.
• Translate business strategies into actionable HR initiatives and programs that support organisational growth and performance.
• Participate in Van Cleef & Arpels business unit planning and strategy meetings to ensure HR is proactively integrated into business decisions.
• Provide insights and recommendations on organisational design, workforce planning, and talent strategies to optimise business performance.

Talent Management & Development:

• Collaborate with business leaders to identify current and future talent needs, developing and implementing strategies for talent acquisition, retention, and succession planning specific to the luxury retail environment.
• Lead annual HR activities such as performance management cycles, talent reviews, and succession planning processes. Provide close advisory and consultation to the Managing Director, Oceania EXCO, and other leaders, ensuring alignment and effective execution.
• Drive performance management processes, including goal setting, regular feedback, performance reviews, and development plans, ensuring alignment with company objectives and Maison values.
• Develop talents in partnership with the Training Manager, HQ, and the broader Richemont Talent function. This involves identifying training and development needs within the business unit and collaborating to design and deliver effective programs that foster continuous learning and growth.
• Support career development and mobility initiatives for employees, fostering a culture of continuous learning and growth.

Employee Relations & Engagement:

• As an ambassador of the Maison, ensure the candidate and employee experience is consistently aligned to Van Cleef & Arpels' unique culture and values, such as teamwork, savoir-faire, and sustainability. This involves embedding these values throughout the employee lifecycle, from recruitment to daily interactions.
• Establish and manage strong relationships and engagement with employees at all levels within Oceania. Foster an open, inclusive, and positive work environment.
• Provide guidance and support to managers and employees on complex employee relations issues, including conflict resolution, disciplinary actions, grievances, and investigations, ensuring fair and consistent application of policies and adherence to local labour laws.
• Partner and guide people managers on all employee relations topics, providing expert advice and support to resolve issues effectively and maintain a harmonious workplace.
• Develop and implement strategies to enhance employee satisfaction and retention, reflecting Van Cleef & Arpels' commitment to its people.

Organisational Development & Change Management:

• Support organisational design efforts within Oceania, ensuring alignment with business strategy and optimal efficiency.
• Lead and support change management initiatives, helping employees and leaders navigate transitions effectively, with a focus on maintaining Maison culture and employee well-being.
• Facilitate team effectiveness and leadership development programs.
• Lead and participate in Richemont HR transversal projects, contributing to group-wide HR initiatives such as elevating feedback culture, fostering diversity & inclusion, or other strategic HR transformations.

Compensation & Benefits:

• Partner with the Richemont Compensation & Benefits team to ensure competitive and equitable compensation practices for Oceania.
• Lead the annual salary review process, providing close advisory and consultation to the MD, EXCO, and leaders. Advise managers on salary reviews, promotions, and incentive programs, ensuring alignment with company policies, market benchmarks, and the Maison's financial guidelines.
• Manage people costs in consultation with the HR Cost Planning and Finance team, ensuring effective budget management and resource allocation for the Oceania business unit.
• Communicate benefits programs and policies to employees, addressing questions and concerns.

HR Policy & Compliance:

• Ensure consistent application of HR policies, procedures, and practices across the Oceania business unit, adhering to local labour laws and Richemont Group guidelines.
• Stay informed of changes in employment legislation and best practices across the Oceania region, advising management on potential impacts and necessary adjustments.
• Maintain accurate HR records and data, ensuring data integrity and confidentiality.
• Data Analytics & Reporting:
• Utilise HR metrics and analytics to identify trends, diagnose organisational issues, and inform strategic HR decisions for Oceania.
• Prepare and present reports on key HR indicators (e.g., turnover, engagement, diversity) to business leaders and Oceania EXCO, providing actionable insights.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?  

To truly thrive in this role, you’ll bring:

• Education: Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field is highly desirable.
• 8 years of progressive HR experience, preferably in an HR Business Partner role in within the luxury retail or a similar high-end service industry.
• Relationship-builder who can influence across all employees with leadership advisory skills
• Highly collaborative, independent, patient with an appreciation of the Maison's core values
• Strategic mindset with hands-on and proactive style, ability to work in complex matrix
• Future-ready and creative mindset, engaged by working across cultures and markets
• Excellent verbal, written, and presentation skills, with the ability to articulate complex information clearly and concisely, adapting to diverse audiences.
• Demonstrated ability to build and maintain strong, credible relationships with stakeholders across the business.
• Strong analytical and problem-solving skills, with the ability to diagnose issues and develop practical, culturally sensitive solutions.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Capability to coach managers and employees on performance and development, fostering a culture of continuous improvement. 

HOW DO WE KEEP YOU SMILING? 

• A great opportunity to be a part of a dynamic and diverse team.
• This role will help build your knowledge and experience in all aspects of Retail HR. 
• A generous salary and other wonderful incentives as part of the Richemont Group
• Finally, the opportunity to explore a plethora of opportunities within Cartier and the Richemont Group

YOUR JOURNEY WITH US: 

• Step 1: Submit your application!
• Step 2: If your profile aligns, you will received a call from our TA team
• Step 3: Following a successful screening, you will be invited to an in-person interview with the Head of HR for Richemont Oceania where you will have the opportunity to learn more about the Maison and Richemont Oceania
• Step 4: A 1on1 interview with the MD for Van Cleef & Arpels Oceania to show case your suitability for Cartier and its local requirements
• Step 5: A virtual conversation with the HR Director for Richemont SEAO
• Step 6: With successful interviews completed, and contingent upon successful pre-employment checks, you will begin your journey with us.

#Richemont #WeCraftTheFuture