CDI - Change Management Lead (M/F/X)

Profil

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.With 56,000 employees in 35 countries, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.Sephora is undergoing a large-scale transformation driven by Global programs and Global Tech to standardize processes, modernize systems, and enable scalable, data-driven operations worldwide. In this fast-evolving, multi-program environment, strong Change Management is key to ensure alignment, adoption, and sustainable impact.  You will excel and enjoy this position if you are ready to actively handle the following missions :Provide leadership for change efforts across multiple Tech and Organizational programs and act as a key change liaison at global levelDefine and oversee a scalable and consistent Change Management framework applicable to all Sephora transformation programs, feed the change & adoption best practices and artifactsCapture project and business strategies, priorities, targets and roadmaps across initiativesSecure stakeholders' engagement, by activating and coaching sponsors and leaders to ensure ownership and accountability in driving change.Work closely with BPOs and business teams, understanding their ways of working, to support effective change execution across regionsCo-design and validate change strategies and deliverables (communication plans, training programs, engagement approaches, communities, etc.)Lead and structure global training and adoption strategies for large-scale transformation programs (Tech and Organizational)Ensure consistency and quality of change approaches across all programs by leveraging best practices and return on experienceIdentify and onboard the right stakeholders across functions and regionsCoordinate with key partners (HR, Communication, Learning teams, external partners if needed)Advise program and project leads on strategic decisions from a people and change perspectiveAnticipate resistance by identifying key change impacts and stakeholder dynamicsDefine and monitor adoption metrics and success indicators (engagement, understanding, behavioral change, etc.)Adjust change strategies based on feedback, performance indicators, and evolving program needsLead global communities of change agents and ensure strong engagement across regionsDrive both top-down and bottom-up communication across all transformation phasesEnsure alignment across functions (Finance, Supply Chain, IT, Retail, eStore, Master Data, etc.) and regions            Do not hesitate to apply if you have… or if you are … Master’s degree (Bac+4/5) from an Engineering School, Business School or University, with a specialization in Organization, Change Management or a related field (or equivalent experienceA minimum of 5 years’ experience in Change Management.Have strong expertise in Change Management methodologies and deliverables (Case for Change, Change Strategy, Training Plan, Communication Plan, Change Monitoring, etc.) Have demonstrated experience supporting large-scale Tech and Organizational transformation programs Are able to structure and lead global training and adoption strategies Are a creative force and able to take strategic decisions on change approaches Have strong communication, leadership, and coaching skills Understand Sephora business (Supply Chain, Retail, Finance, etc.) Can manage complex programs in multicultural environments with strong listening skills Are agile with a high level of adaptability Are proactive, rigorous, and autonomous Are fluent in English Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference. Join us and belong to something beautiful.  At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.