Key Account Manager, Travel Retail - Miami, FL
About the role
At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Key Account Manager (KAM), Travel Retail Americas where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn, and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
About the job
Account Management: Maintain and grow key accounts, monitor competitors, and ensure high customer satisfaction.
Sales Performance: Meet revenue and profitability targets, manage sales funnel, and track performance metrics.
Business Development: Identify new opportunities, acquire new accounts, and expand existing ones.
Client Engagement: Regular follow-ups, resolve issues, and lead solutions to improve sales outcomes.
Strategy Execution: Implement sales strategies and support long-term account planning with leadership.
Analytics & Reporting: Prepare proposals, pricing, and performance reports to guide decision-making.
Collaboration & Operations
Work cross-functionally with customer support, resource management, architecture, and visual merchandising teams.
Ensure excellent retail execution, including POS installations and merchandising standards.
Knowledge & Growth
Stay updated on market trends, competitors, and best practices.
Continuously develop skills and effectively use CRM tools.
Entrepreneurial Mindset
Act with ownership and initiative to drive growth.
Identify opportunities, adapt to changing markets, and innovate locally while aligning with global strategy.
Build strong partnerships, navigate ambiguity, and remain resilient in complex environments.
About you
3–5 years in Travel Retail
Experience in Caribbean & Latin America markets
Background in Luxury, Beauty, or Liquor industries preferred
Regional network/contacts in the Caribbean is a plus
Strong proficiency in Microsoft Office (Excel, PowerPoint, Word), especially advanced Excel analytics
Bilingual: English & Spanish
Solid understanding of sales & marketing strategies, ideally in luxury retail
Strong communication and presentation skills
Analytical mindset with data-driven decision-making ability
Willing to travel up to 50% and work extended hours
What we offer
You can expect a range of benefits, including:
Medical Insurance Coverage
Swarovski Employee Retirement Savings Plan
Swarovski Employee Discounts
Employee Assistance Program (EAP)
Summer Flex Time
Service Award Program
Tuition Reimbursement Program
Employee Referral Program
Fitness Reimbursement Program
Discounted Group Auto/Homeowners Insurance
Masters of Light Since 1895
Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.
Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.
Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.
Equal Employment Opportunity:
Swarovski is committed to Equal Employment Opportunity for all employees and will take Affirmative Action in those appropriate employment situations. All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.
All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.
All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.