Retail Account Manager- St. Louis, MO

Description

Retail Account Manager

Based in St. Louis, MO

Please note that the location for this position may be subject to change based on business needs.

We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under the leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we’re in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic because when we’re laughing & having fun, that’s when we’re our most beautiful. We're known to work smart & laugh hard. Sound like you? You’ve come to the right place!

Essential Duties and Responsibilities

-Customer Service-

• Ensure that Benefit offers the highest possible level of customer service by coaching and developing the team to deliver outstanding customer service.
• Promote feel good/fun environment for clients, store personnel, and employees.

-Drive Results-

• Effectively plan and execute new product launches and corporate programs focusing on retail results.
• Develop continuous strategies for retail sales growth, including creating and executing in-store events to drive retail sales.
• Identify Benefit rank and develop and adjust strategies to increase rank and trend with or above the retail store environment and NPD National trend. Must have a thorough and current understanding of competition’s structure and strategies in assigned accounts.

-Management-

• Ensure store and counter are properly merchandised for maximum visual exposure, focusing on permanent and promotional displays, towers, and end caps that are presentable, accessible, serviceable, and easily shoppable.
• Provide efficient feedback to appropriate Benefit personnel regarding the effectiveness of Benefit strategies, trainings, selling tools, and products.
• Oversee all budget and expenses related to the territory.
• Manage AE employee relations concerns such as worker’s compensation, leaves of absence, and performance by partnering with Human Resources and Regional Sales Manager for DS personnel.
• Manage and audit timekeeping/payroll procedures according to payroll timelines.

All other duties as assigned.

Les missions

Requirements

• Able to perform duties including, but not limited to the following:
• Work in a fragrance filled environment
• Employees have physical contact with clients/ customers.
• This position requires the final candidate to successfully pass an E-Verify check.

Qualifications

• Experience in retail sales and service(beauty industry and wholesale stores a plus) showing strong customer services skills
• Flexible and amenable to changes in a fast-paced, high-growth environment. Must be able to multi-task while accommodating changing priorities
• Experience with negotiation and influencing at all levels, with ability to communicate with Counter Managers, Sephora cast members and all appropriate Benefit team members including VP’s, Regionals, and SF Headquarters.
• Flexibility to work nights, weekends and some holidays to meet business needs
• Experience with Microsoft Office skills, including PowerPoint, Word, Excel & Outlook
• Ability to travel as needed
• Must have proof of insurance, current and valid driver’s license, and reliable means of transportation
• Active Cosmetology or Aesthetician license in work state preferred. If not currently licensed, must obtain certification within the first year of employment (company-sponsored training provided).

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

The target salary range for this position is $68,000 - $85,000. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn an annual bonus. This position is also eligible for the following benefits, including but not limited to: comprehensive health, dental and vision plans; a 401(k) plan with employer matching, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts.