CLIENT ADVISOR BULGARI HARRODS (TEMPORARY CONTRACT)
À propos du poste
Description
Bvlgari UK is looking for an experienced and enthusiastic Client Advisor for our Harrods Boutique specializing in jewelry and watches.
Full time position – Reporting to Store Manager
The Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevate the client experience.
Les missions
Deliver an Exceptional Selling Experience
/ Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.
/ Keep client information up-to-date in the company’s CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.
/ Address complex clients’ complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying clients concerns.
/ Serve as proactive liaison between clients and local/central service departments.
Achieve and Exceed Sales Objectives and Targets
/ Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.
Prove Knowledge of Policies and Procedures
/ Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
/ Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.