SUPERVISOR NEW BOND STREET

Description

The Selling Supervisor embodies sales excellence, demonstrating strong personal sales performance and expert product knowledge. He/ she champions team development and sales success, by providing ongoing mentorship to Client Advisors: this includes fostering a positive work environment, where team members feel empowered to achieve individual and collective goals. This is a full time role reporting to the Store Manager.

Les missions

Lead Sales team

/Drive store sales by setting an example in personal client engagement, selling techniques, and closing sales.

/Model high-performance behaviors to inspire and guide junior Client Advisors.

Maintain Product Expertise

/Maintain expert-level knowledge of product lines including features, benefits, pricing, availability, care services, etc.

Mentor Client Advisors

/Mentor junior Client Advisors, sharing expertise on products, client service skills, and company protocols.

/Contribute to training initiatives aimed at enhancing team performance.

Support Operations

/Assist Deputy and Store Manager with operational duties as needed such as stock management or organizing staff schedules.

Deliver an Exceptional Selling Experience

/Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.

/Keep client information up-to-date in the company’s CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.

/Address complex clients’ complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying clients concerns.

/Serve as proactive liaison between clients and local/central service departments.

Achieve and Exceed Sales Objectives and Targets

/Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.

Prove Knowledge of Policies and Procedures

/Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.

/Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.

Profil

Soft skills: Exemplarity Relationship Building Priority Management Entrepreneurial Mindset Influence Impact Driven Client-centric Interpersonal Savviness Client Relationship Development Adaptability Negotiation Collaboration, being able to work in team Brand Sensitivity Cultural Curiosity and Sensitivity Organized and efficient Detail-oriented with the ability to manage multiple tasks simultaneously Able to work in a fast-paced and target-oriented environment   Hard skills:   Product Knowledge Business Development Sales Management Selling Techniques Tech Savvy, including familiarity with CRM systems Knowledge of luxury industry